IT Support Technician Apprentice
Role
We are looking to recruit an IT Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an IT Technician Apprentice your main roles and responsibilities will include:
- Becoming a valued part of the IT Support team
- Learning how to provide technical support
- Assisting in customer projects and support activities as skills allow
- Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
- Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
- Learning how to handle telephone support calls as well as incoming helpdesk emails
- Managing the helpdesk system, ensuring all calls are handled within appropriate SLA timescales in accordance with the clients contracts
- Manage the support ticket queue
- Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
- Support all Microsoft systems within the company product line and update as required
- Run daily back-ups when required
You will be working towards a Level 3 Information Communication Technician Qualification over the course of 15 months.
Training
Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English
The business has a history of retaining apprentice graduates in full-time roles.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LIFETIME TRAINING GROUP LIMITED
- Working Week
- Monday to Friday. 9:00am - 5:00pm
- Expected Duration
- 15 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 12th June 2024
- Start Date
- Wednesday, 19th June 2024
Desired Skills
- Team Working
- Organisation Skills
Qualifications
- None required Other, grade None required (Desired)
About the Employer
- Company
- Intequal - Port Solent
- Location
- Technopole Centre, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £11,648.00
- Posted
- Company
- Intequal - Port Solent
- Location
- Technopole Centre, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £11,648.00
- Posted