1st Line Service Desk Engineer
A growing, independent MSP supporting SMEs across London and the South East are looking for a customer-focused 1st Line Service Desk Engineer to deliver outstanding support, resolve issues at first contact wherever possible, and build the skills to progress into 2nd Line. This is office based 4 days a week with the option to WFH on Friday's.
What you'll do
- Provide first-line technical support across Microsoft 365, Windows 10/11 and networking.
- Resolve incidents and service requests while delivering excellent customer service.
- Troubleshoot Microsoft 365, PCs, printers, VPNs, Wi-Fi and connectivity issues.
- Monitor and respond to alerts using HaloPSA, NinjaOne and Hudu.
- Escalate complex issues with clear diagnostics and accurate documentation.
What we're looking for
- At least 1 year's commercial IT support experience (MSP experience desirable).
- Good Microsoft 365 administration and Windows troubleshooting skills.
- Understanding of DNS, DHCP, TCP/IP and VPNs.
- Strong communication skills with a genuine customer-first attitude.
- A desire to learn, develop and build a career in IT.
Why join us?
- Independent, technically led MSP with no private equity ownership.
- Modern automation-first tools that let you solve problems, not just log tickets.
- Clear progression into 2nd Line with funded training and certifications.
- Annual bonus, birthday leave, Perkbox, weekly team lunches and quarterly socials.
- Friendly, supportive team and genuine opportunities to grow as they expand.
If you're looking for a 1st Line role where you'll learn quickly, work with modern technologies and have a clear path to the next stage of your career, we'd love to hear from you.