IT Helpdesk Advisor
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough.
We are currently seeking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support.
Location: Peterborough
Hours: 37.5 hours per week, between 7am – 7pm, with flexible shift rotation and occasional weekends
Pay Rate: £13.45 per hour
Contract: Temporary to Permanent
What’s on offer:
- Competitive hourly pay
- Overtime opportunities paid at time and a half
- Full training and ongoing support
- Weekly pay
- Career progression within a growing IT team
- Temp of the Month reward vouchers
Key Responsibilities:
- Delivering first-line IT support to external customers via phone and email
- Logging, tracking, and updating support tickets accurately
- Troubleshooting hardware, software, and network-related issues
- Escalating more complex technical issues where required
- Guiding customers through step-by-step solutions professionally and efficiently
- Maintaining accurate documentation and knowledge base records
- Supporting continuous improvement within the service desk team
- Providing excellent customer service and building strong client relationships
The Ideal Candidate:
- Strong communication and customer service skills
- Organised, reliable, and methodical in approach
- Previous call centre or customer support experience is beneficial
- IT support experience is advantageous but not essential
- Comfortable working in a fast-paced team environment
If you are interested in this opportunity, apply today or contact Interaction Recruitment on (phone number removed) for further information.
INDPB