Technical Systems Administrator

Education Requirements - Graduate Calibre

Industry - Software House

Qualifications - Any Industry related would be useful but not essential

Work Hours - 9-5.30

Salary - £38,000 - £45,000

Benefits - Shares / Bonus / Pension / Secure Comp / Broad Role

This role sits within a well-established computer software company, specialising in the development and supply of a range of software platforms to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a 30+ year history of ethical business practices and consistent profitability.

The company became an employee owned organisation some years ago to develop a true sense of collaboration and ensure everyone in the business pulls in the same direction. The controlling majority shareholder of the business is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities. The Company offers very good working conditions and competitive salaries, plus benefits including an excellent pension scheme and share option scheme.

The steady growth of the company coupled with a member of business retiring has led to  a requirement for an experienced Technical Systems Administrator within the Internal Infrastructure and Security Team. You will be working in a busy department where their skills and knowledge will be in constant demand by all areas of the business. The work will be varied, fast paced and constant - taking in all aspects of our Internal Infrastructure. You will be expected to become an expert in various products and to provide support for all internal software, hardware and network issues. After a period of training, we will expect the successful candidate to continue their growth and contribute to their distributed Managed Service environments.

Roles & Responsibilities:

• Provide a Technical Response to all internal users related to Server and Network operations.
• Commission and deploy new Server and Network hardware.
• Understand and maintain the software we use in the provision of services such as Email, Proxy / Web Services and security.
• To provide assistance with routine maintenance processes such as Patching, Software Versions and Anti-Virus updates.
• Use an Internal Call Management system to manage workload and provide responses to end users.
• Provide a Technical Response service for other departments for queries related to the Managed Service and its operation.
• Responsibility for the completion of Managed Service scheduled tasks defined within the Service Level Agreements.
• Provide 3rd Line assistance to the Client Services and Service Delivery Teams for high priority issues.
• To provide services, outside of core working hours, to ensure the continued operation of the Internal Infrastructure and Managed Service operations. Over the course of a typical year we would expect the average to be less than 4 hours per month.

Required Skills & Experince

• Significant experience designing and configuring networks, including VLANs, routing, switch configuration and working with network suppliers of MPLS and similar networks
• Good experience of setting up and managing modern Hyper-V clusters, including Switch Embedded Teaming and virtual networking
• Experience of Office365 cloud configuration and management
• Experience with Microsoft Azure configuration and management
• Experience managing Microsoft Active Directory users, groups and computers
• Experience trouble-shooting network issues
• Experience with backup processes
• Ability to work out of hours when necessary
• Live within a 40 minute radius of the base office

Desired Skills / Experience:

• Experience of Powershell scripting
• Experience creating network diagrams and other IT documentation
• An Understanding of ISO27001 Security Standards and operational guidelines
• Experience setting up and trouble-shooting Group Policy
• Experience of VMware vSphere management
• Veeam Backup and Replication
• Microsoft Sharepoint implementation and management
• Experience of using ticketing systems
• SAN and NAS maintenance
• Juniper and Extreme Networks configuration experience

The role is applicable only for a person who is looking for a long-term career development opportunity. The company ethic is to develop the capability and potential of its employees. As we always look to promote from within, there will be opportunities to assume additional roles and responsibilities to develop the role into a significant position with the company