Membership Engagement Officer

Membership Engagement Officer

£40,663.00 per annum + benefits which include generous annual leave entitlement, pension scheme, life assurance, private health care, cycle to work scheme. We also have on-site parking.

Hours: Full time - 35 hours per week. The role is based in Cambridge, offering hybrid working. We are a family-friendly employer and take a flexible approach around personal commitments when agreeing work patterns.

“We work to make the internet a safer place.” Never has a truer word been spoken of the Internet Watch Foundation. Our work is trusted by police, governments, and technology companies. Our tech-for-good services are used by over 200 companies, including some of the tech giants. And now you could be part of our team to help us in our mission.

You’ll possess the right personal attributes to make a difference to the lives of sexually abused and exploited children around the world.

Who we need

With over 200 technology organisations making up the IWF Membership base to fund and drive services uptake, this is a key role in ensuing we provide the best customer support to them.

We are looking for a proactive and relationship-driven Membership Engagement Officer to deliver the membership value and benefits experience that supports the retention, stewardship and engagement of IWF’s Member organisations. Working closely with the Membership Engagement Manager, this role is central to ensuring our Members receive outstanding support, make full use of IWF services and remain committed to the organisation over the long term.

You will help deliver a Member Engagement Strategy that builds strong, enduring relationships with our Members, driving service uptake and maintaining low attrition rates. This includes overseeing the end-to-end processing of membership renewals, coordinating with internal teams and external stakeholders, and supporting the effective handover and nurturing of new Members from the Membership Sales team, with a particular focus on first-year engagement. You will also have experience in presenting information confidently to groups, and in setting up events such as workshops, and formal roundtable discussions.

You will monitor and maximise Member use of IWF services to reinforce both the real and perceived value of Membership. You will also play a key role in tracking and reporting on membership income, numbers and budget lines, providing accurate and timely information to support decision-making.

We are looking for someone who is outgoing, highly organised, detail-focused and confident working with stakeholders. You will be comfortable using systems such as Salesforce, SharePoint and Microsoft Office Suite to maintain accurate records, produce reports and support effective member communications. You will also contribute to the day-to-day delivery of membership services, working collaboratively with colleagues across the organisation.

This role offers a varied mix of relationship management, events, administration, reporting and coordination, and would suit someone who enjoys working in a purpose-driven organisation where strong engagement and professionalism are essential.

You will not be required to view criminal images.

Formal interview will take place on Tuesday 3 February 2026.

To Apply

If you feel you are a suitable candidate and would like to work for Internet Watch Foundation, please click apply to be redirected to our website to complete your application.