Dynamics 365 Customer Service Specialist

Dynamics 365 Customer Service Specialist -Contract

Dynamics 365 Customer Service Specialist required to support our public sector client to work across Dynamics 365, Power Platform, and Microsoft 365 environments, supporting BAU operations as well as driving enhancements and integrations.

This is a hands-on role where you’ll be configuring, customising, and optimising the

CRM platform, while also administering associated Microsoft 365 services.

Dynamics 365 Customer Service Specialist -Contract- Key Responsibilities

• Configure & customise Dynamics 365 Customer Service (solutions, dashboards, views, tables, etc.)
• Manage and develop CMS change requests
• Monitor and improve performance using Dataverse Application Insights
• Build automation flows using Power Automate to reduce manual tasks
• Develop JavaScript WebResources to extend CRM functionality
• Utilise WebAPI for integrations and data operations
• Maintain the Dynamics 365 Contact Center, including:
• Copilot Studio – build voice/chat bots
• Copilot Analytics – track and optimise performance
• Administer SharePoint & Teams (auto-attendance, call queues)
• Configure and maintain MSCRMAddons and other CRM enhancements
• Provide BAU support for CMS, SharePoint, Teams, and related services

Dynamics 365 Customer Service Specialist – Experience required

• Strong hands-on experience with Dynamics 365 Customer Service
• Solid understanding of Power Platform (Power Automate, Dataverse)
• Strong JavaScript skills for CRM WebResources
• Experience with WebAPI integrations
• Exposure to Copilot Studio / Copilot Analytics highly desirable
• Good knowledge of Microsoft 365 administration (SharePoint, Teams)
• Strong stakeholder communication skills and ability to work in a fast-paced environment

6 month contract inside IR35-Rate depends on experience

Remote with 2 days per week on site in Manchester

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.