ServiceNow Technical Consultant

We are seeking a skilled and motivated ServiceNow Technical Consultant to design, develop, implement, and support ServiceNow solutions that meet our clients’ business requirements. The ideal candidate will have hands-on experience with ServiceNow platform modules, strong problem-solving skills, and the ability to work collaboratively with both technical and non-technical stakeholders. Key Responsibilities: • Analyse business requirements and translate them into technical solutions on the ServiceNow platform. • Design, develop, and customize ServiceNow applications and modules including Incident, Problem, Change, Asset, CMDB, Knowledge, Request, and Service Catalog. • Develop workflows, business rules, UI actions, client scripts, and integrations using REST/SOAP APIs. • Support ServiceNow upgrades, patching, and performance tuning. • Collaborate with internal teams and client stakeholders to gather requirements and deliver solutions aligned with ITIL best practices. • Maintain documentation of implemented solutions and customizations. • Conduct unit testing, user acceptance testing, and deployment activities. Required Skills & Qualifications: • 3+ years of hands-on ServiceNow development and configuration experience. • Strong knowledge of JavaScript, HTML, CSS, and Glide scripting in ServiceNow. • Experience with ServiceNow modules such as ITSM, ITOM, CSM, HRSD, or GRC. • Understanding of integrations with third-party tools using APIs (REST/SOAP). • Familiarity with Agile/Scrum methodologies. • Strong communication, analytical, and problem-solving skills. • ServiceNow Certified System Administrator (CSA) is required. • ServiceNow Certified Implementation Specialist (e.g., ITSM, HR, CSM) is a plus.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.