Technical Specialist

Technical SpecialistLocation - UKType of Work - Office basedRole OverviewThe Technical Specialist will be required to perform custom development tasks and provide support for the technical implementation tools of InterSystems healthcare applications and related products.The Technical Specialist will be responsible for site specific software development activities and to ensure that the software satisfies project specifications and is delivered and deployed in line with project requirements.The Technical Specialist must be available to visit client sites (e.g. hospitals/laboratories) and implementation partners for technical support and/or to provide technical training. International travel may be required.Key ResponsibilitiesManagementLiaise with client or business analyst in regard to on-going enhancement requestsLiaise with client or business analyst on any requests for new or modified reportsAdvise and assist Project Managers during implementationManage the resolution of any outstanding acceptance issues before and after project go-liveOperationalDevelop and provide technical support for software customizations such as JavaScript, interfaces, reports, extracts, data migration, upgrades and conversionsProvide technical support for troubleshooting and performance analysis for related areasSupport and testing of all InterSystems related utilities, e.g. patching tool, print service etc.Production of training materials for technical courses such as system custom development or reportingProduction of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles, and specificationsResponsible for participating in on-site technical trainingResponsible for participating in on-site technical implementationsResponsible for participating in the 24 hour extended support serviceExperience/Qualification Required EssentialKnowledge of web oriented languages, including HTML, and Java script.Experience with SQL, data analysis and database methodologiesAbility to design and write technical documentsWell versed in Internet / Intranet conceptsExperienced in client-focused interactionProven ability to lead and deliver results as required within specific time frames.Good presentation and communication skillsAbility to conduct training and develop training materialsAbility to work within a team in a multi-cultural environmentAvailable for work outside of office hours and willingness to travelPassion for learning new technologies and applicationsDesirable HL7 programming experienceDemonstrated ability to learn, evaluate, adapt to, propose and implement AI-augmented workflows in order to continually enhance your own, and the team’s, productivityExperience using AI-assisted tools (e.g. copilots, summarisation tools, or chatbots) to investigate, triage, or document complex support cases, with an ability to critically evaluate and verify AI-generated outputsAbility to construct effective prompts for LLM-based tools to (for example) extract structured information from clinical documentation, support logs, or knowledge basesPractical experience using AI-powered developer or diagnostic tools (e.g. GitHub Copilot, AI log analysis, or intelligent monitoring platforms) to investigate system issues, interpret error patterns, or accelerate root cause analysisKey CharacteristicsEssentialTechnical Ability: Demonstrates facility with software development, programming, and/or applications; enjoys working with and analyzing complex data and developing software solutionsInnovative Problem Solving: Ability to solve difficult problems; develops creative solutions; ability to identify key issues/problems through analysis and questions; attacks problems systematically; sees non-obvious relationshipsInterpersonal Social Skills: Adapts approach to be effective working with different people; is comfortable interacting with people who are more senior or more experienced than them; is friendly, personable and engagingEfficiency and Attention to Detail: Committed to tasks while adhering to time-line; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracyDesirableIndependence/Self-Confidence: Figures things out independently in ambiguous or unstructured situations; runs with ideas/initiatives without needing direction or supervision; is comfortable with taking risks going into a novel situation; directly addresses or raises issues of concern to him/herEducation & TrainingEssentialUniversity degree or equivalent work experienceDesirable Experience with InterSystems technology and healthcare systems highly desirableKnowledge of Health Information Exchange (HIE) standards and best practicesAbout InterSystemsInterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 247 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.AI DisclaimerInterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.