Executive support engineer

Job Title: Executive Support Engineer

Location: London, UK (Onsite)

Employment Type: Contract

Detailed job Description:

JOB SUMMARY:

This vacancy is for an Executive support engineer based 5 days a week onsite at our client’s office on London. The role is mostly desktop break fix supporting the senior leadership team.

This role is client facing so strong stakeholder skills are needed, and it includes being a point of contact for the executive support team.

• Possess strong communication skills in English both verbal and written.
• Have a collaborative and approachable manner that diagnoses and resolves issues/problems in a timely manner showing tenacity and awareness of the service impact to the customer being supported.
• Act as the primary interface to the customer, to lead and liaise with key contacts in other resolver groups to ensure appropriate action is taken to resolve issues.
• Provide both onsite and remote support for AV and specialized applications like Reuters, ensuring minimal executive downtime.
• Proactively resolve issues using tools such as ServiceNow, GenAI bots, and predictive diagnostics.
• Be able to provide a white glove concierge service to all executive users.
• Deliver tailored, empathetic support based on executive user needs.
• Provide information on our customers’ products and services when asked.
• Seasoned in supporting Microsoft and Apple operating systems in an enterprise environment
• Mobile device support (iOS/iPhone/iPad)
• Experience in Mobile Device Management and Mobile Application Management. (iPhone and Android)