Cloud Engineer
Job Summary:
In today's financial services market, IT services must be reliable, efficient, and aligned with business goals. These services need excellent platforms and infrastructure across all domains including Contact Center, Digital, Decisioning, Case Management and Infrastructure. The role is also responsible for leading technical engineering teams who specialise in building and running technology infrastructure (largely delivered by Fujitsu, Maintel, CloudClevr) and cloud infrastructure (Microsoft Azure).
The Role
Cloud Engineers are responsible for implementing and managing Azure-based solutions, automating infrastructure deployments, & integrating DevOps pipelines. This includes designing resilient architectures, optimising performance, and ensuring security across cloud environments.
These roles deliver high quality Cloud Tech Platforms and services for our colleagues to ensure they can deliver great outcomes for customers and clients.
Job Description:
Accountabilities and Responsibilities: The main end results required of the role
Cloud Infrastructure Management
Deploy and configure Azure services (Compute, Storage, Networking, Identity).
Design & implement high-availability and disaster recovery solutions.
Design, deploy and run appropriate cloud networking solutions.
Where required provide out of hours or on call support.
DevOps & Automation
Build and maintain CI/CD pipelines using Azure DevOps or similar tools.
Develop Infrastructure as Code (IaC) using appropriate tooling, currently Terraform. Promote the use of Terraform through IT Development teams, enabling and coaching them to delivery.
Automate operational tasks and environment provisioning.
Security & Compliance
Build platforms with a security first mentality. Apply Azure security best practices (RBAC, encryption, monitoring).
Ensure compliance with regulatory standards (ISO 27001, GDPR).
Monitoring & Optimisation
Configure monitoring tools (Azure Monitor, Log Analytics, Dynatrace).
Optimise resource utilisation and manage cost efficiency.
Collaboration
Work with development and Cyber Security teams to enable cloud-native application deployments.
Provide technical guidance and documentation for stakeholders.
Key Relationships: The relationships the role must build for success
IT Developers and Engineers, QA Engineers, Infrastructure Design Manager, Infrastructure Designer, IT Cost Optimisation Managers, Tech Resilience Manager, Transformation team, Cyber Security team, Squads, 3rd parties - Fujitsu/Microsoft
Knowledge, skills & experience:
Include qualifications (essential/desirable), technical expertise and specific business knowledge required to perform the role
Skills
Professional Certifications for Azure covering AZ-900, AZ-104, AZ-500, AZ-305 (advanced), AZ-400. Or demonstrable experience of working and managing in these areas. Support can be given on this if level of Azure Cloud Platform skills is demonstrable.
Financial Services Industry/Debt Purchasing market desirable.
Knowledge
Knowledge of:
Azure IaaS/PaaS
Terraform
CI/CD (Azure DevOps/GitHub Actions)
Containerisation (AKS)
Security & Identity (AZ-500 level)
Networking (Azure networking patterns, Firewalls, routing)
Monitoring & Observability (App Insights, Log Analytics, Dynatrace integration)
Expertise in minimising the negative impact of incidents and managing workarounds and known errors.
Experience
Working in a high performing IT Engineering team in an equivalent or larger organisation.
Proven track record in delivering Cloud engineering solutions.
Competencies:
Strong commercial sense and understanding. Ability to distil complex concepts for an audience.
Ability to motivate, inspire and generate energy within the team/business.
Strong stakeholder management skills - being able to pivot between guidance and advice through to challenge and objection. Strong business partnering and communication skills.
Pro-active collaborative approach towards other functions. Resilience to deal with challenge and push back.
Customer centric mind set.
Outcome/delivery orientated way of acting and thinking. Flexibility of thought and perspective.
Entrepreneurship - thinking and acting like an owner.