Senior Insights and Intelligence Analyst

The successful candidate will have proven experience combining deep analytical rigour with strong business communication, preferably in the Consumer Care or CPG sector.

• Demonstrated track record as an Insights Analyst or in a similar consumer-focused analytical role, ideally within Consumer Care or CPG.
• Voice of the Customer (VOC): Expertise in the 'Voice of the Customer' (VOC) concept, skilled in unpacking human feedback and workflow data to design and evolve VOC processes.
• Mixed Methodology: Hands-on experience planning, shaping, and executing mixed-methodology research (qualitative and quantitative) to drive data understanding and strategic storytelling.
• Experience leveraging large, structured and unstructured datasets (derived from millions of consumer interactions) and actively utilising emerging technologies for analysis.
• Exceptional ability to interpret, present, and derive strategic recommendations from complex or ambiguous datasets, translating them into compelling business narratives.
• Proven ability to develop and maintain dashboards and metrics that effectively measure service performance and drive informed business decisions.
• Advanced proficiency in Power BI or similar data visualisation tools, along with alterative storytelling skills to communicate insights.
• Core Tools: Expertise in using Microsoft Excel (including data manipulation and aggregation functions) and familiarity with platforms like Microsoft Azure.
• Strong problem-solving and critical thinking skills essential for data-driven synthesis.
• Strong time management and organisational skills, with the ability to work independently with minimal supervision.
• Proven ability to effectively collaborate with cross-functional departments.
• Awareness of relevant data protection and privacy regulations and policies.
• Experience with Salesforce Cloud Analytics and a basic understanding of programming languages (such as SQL or Python) are a bonus.