ServiceNow Developer Role- INSIDE IR35

ServiceNow Developer

We are looking for an experienced ServiceNow Developer to join one of our clients on an initial 6-month contract. The successful candidate will play a key role in designing, developing and enhancing IT Service Management (ITSM) capabilities on the ServiceNow platform.

Working as part of an Agile delivery team, you will collaborate with architects, business analysts and platform administrators to deliver scalable, high-quality solutions that improve IT service delivery and user experience.

Key Responsibilities

• Design, develop and configure ServiceNow ITSM solutions aligned with business and IT requirements.
• Develop and enhance core ITSM modules including Incident, Problem, Change, Request, Knowledge and Service Catalogue.
• Configure workflows using Flow Designer and traditional workflow capabilities.
• Build and maintain Catalog Items, Record Producers, Order Guides and Approval Workflows.
• Develop Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions and ACLs.
• Create and maintain integrations using REST APIs, IntegrationHub and web services.
• Configure notifications, SLAs, assignment rules and automation to improve operational efficiency.
• Support CMDB integration where required to improve service visibility and reporting.
• Perform code reviews and ensure development follows ServiceNow best practices.
• Support testing, deployment activities and production releases.
• Troubleshoot platform issues and provide timely resolutions.
• Produce technical documentation and contribute to continuous platform improvements.

Essential Skills & Experience

• 4+ years of hands-on ServiceNow development experience.
• Strong experience delivering ServiceNow ITSM implementations and enhancements.
• Proven experience with:
  • Incident Management
  • Problem Management
  • Change Management
  • Request Fulfilment
  • Knowledge Management
  • Service Catalogue
• Strong JavaScript development skills.
• Experience with Flow Designer and IntegrationHub.
• Experience developing Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions and ACLs.
• Experience integrating ServiceNow with third-party applications using REST APIs.
• Good understanding of CMDB concepts and ITIL processes.
• Experience working within Agile/Scrum environments.
• Excellent communication and stakeholder management skills.

Desirable Skills

• Experience with Virtual Agent.
• Experience with Employee Centre or Service Portal.
• Exposure to ITOM or Discovery.
• Experience with Performance Analytics or Reporting.
• Experience working in enterprise ServiceNow environments.

Certifications

Desirable certifications include:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation Certification