TechOps Engineer
Job Title: TechOps Engineer
Location: Leeds UK (Hybrid 2-3 times a week Onsite)
Employment type: contract (Inside Ir35)
Job Description:
Experience
- Experience in IT operations, infrastructure or TechOps roles, with ability to lead teams.
- Experience operating as a 3rd-line (SME) Support Engineer across complex platforms, working both independently and collaboratively.
- Proven track record supporting business-critical, 24x7 production systems in Financial Services.
- Experience leading major incident resolution and post-incident reviews.
- Proven experience working with third-party service integrators and fully managed IT service providers in a multi-vendor environment, building effective and trusted relationships and managing them against SLAs.
- Demonstrable experience driving process improvement and automation through Scripting, tooling and modern ways of working.
- Experience working within ITIL and Agile frameworks in regulated environments.
- Experience delivering on client-facing engagements, with a record of joining new projects and becoming productive within weeks.
- Working in a high-performing IT Engineering or Operations team in an equivalent or larger organization.
SKILLS
- Essential: Strong technical capability across the Microsoft technology stack, including Active Directory, Exchange, Office 365 and Azure, with experience of cloud migrations from on-premise environments.
- Essential: ITIL 4 Foundation (or demonstrable equivalent practice).
- Essential: At least one cloud associate-level certification, eg AZ-104 (Azure Administrator) or AWS SysOps Administrator - Associate, or demonstrable equivalent experience.
- Desirable: AZ-400 (DevOps Engineer Expert), AZ-500 (Security Engineer), MS-102 (Microsoft 365 Administrator), Certified Kubernetes Administrator (CKA), HashiCorp Terraform Associate, Dynatrace or Splunk certification.
- Essential: Financial Services experience (Banking, Insurance, Payments, Lending, Wealth or Debt Purchasing) in a regulated production environment.