2nd Line Remote Support Engineer

🔧 2nd Line Support Engineer

📍 Hybrid – Basildon

We are looking for a 2nd Line Support Engineer to join a dynamic and growing IT support team, delivering high-quality services to a diverse client base.

🔍 The Role

You will be responsible for providing 2nd line remote support, resolving technical issues, and ensuring a high level of customer satisfaction. This role requires strong troubleshooting skills, excellent communication, and the ability to work across a broad range of technologies.

🛠️ Key Responsibilities

• Provide 2nd line support across desktop, server, and network environments
• Manage and resolve incidents and service requests in line with SLAs
• Troubleshoot complex technical issues and escalations
• Support Office 365 and Azure environments
• Work closely with internal teams and escalate where required
• Contribute to continuous improvement and technical documentation

✅ Key Skills & Experience

• Experience in a 2nd line support role within an IT services environment
• Strong knowledge of Microsoft technologies (Office 365, Azure)
• Solid understanding of infrastructure (servers, networking, virtualisation, security)
• Excellent communication and customer service skills
• Ability to prioritise and manage workloads effectively

🌟 What’s on Offer

• Hybrid working (Basildon-based)
• Exposure to a wide range of modern technologies
• Supportive team environment
• Clear career progression opportunities (e.g. 3rd line, projects)

If you’re looking to take the next step in your IT support career, we’d love to hear from you.

Apply now or get in touch for more details.