Firstline Application Support Technician
Firstline Application Support Technician
The Package:- To £35k + benefits
Location :- Warwick & primarily a remote role with circa 3 - 4 days a month in the office
The Role:-
Working as part of a dedicated & friendly team, providing critical application support to the healthcare/clinical industry.
You will provide Firstline Helpdesk support on clinical applications, involving call/email/app logging, Firstline Technical resolution, escalation and allocation, within an ITIL environment. This includes supporting over 140 sites across the UK and customers/users at all levels & therefore requires excellent communication skills.
You will primarily be working with the Healthcare Applications - RIS & PACS & training will be provided for the right person, especially if you have any related similar industry applications or extensive Apps Helpdesk background.
What are we looking for:-
The Package:- To £35k + benefits
Location :- Warwick & primarily a remote role with circa 3 - 4 days a month in the office
The Role:-
Working as part of a dedicated & friendly team, providing critical application support to the healthcare/clinical industry.
You will provide Firstline Helpdesk support on clinical applications, involving call/email/app logging, Firstline Technical resolution, escalation and allocation, within an ITIL environment. This includes supporting over 140 sites across the UK and customers/users at all levels & therefore requires excellent communication skills.
You will primarily be working with the Healthcare Applications - RIS & PACS & training will be provided for the right person, especially if you have any related similar industry applications or extensive Apps Helpdesk background.
What are we looking for:-
- Firstline, Helpdesk Application Support
- Firstline Technical Fixing/Resolution experience
- Ideally RIS and/or PACS or Similar Healthcare App Knowledge (an advantage)
- Excellent Communication skills
- Friendly personality