IT Delivery Manager

Technology Delivery Manager

Worcester (Hybrid – 3 days office / 2 days home)

We are currently partnering with a well-established, purpose-driven organisation to recruit for a Technology Delivery Manager. This is a key leadership role within a Service Management team, responsible for driving the successful delivery of operational technology change across a complex and evolving environment.

You’ll take ownership of a portfolio of initiatives focused on modernising technology operations, ensuring alignment with strategic objectives and delivering measurable business outcomes. Working across multi-disciplinary teams, you will play a critical role in improving reliability, efficiency, and overall service performance while embedding a culture of continuous improvement.

Key Responsibilities:

• Lead and deliver a portfolio of operational technology projects and services, ensuring improvements in reliability, efficiency, and cost-effectiveness.
• Own end-to-end accountability for business-critical initiatives, managing resources, budgets, and delivery outcomes.
• Develop and implement operational plans to enhance technology services and resolve business challenges.
• Manage and influence cross-functional, matrix teams to deliver change at pace while maintaining high delivery standards.
• Define and shape the roadmap for technology operations, ensuring operational readiness and sustainable support models.
• Establish and maintain governance frameworks, ensuring compliance with relevant standards (e.g. ITIL, ISO).
• Drive a culture of operational excellence, customer focus, and continuous improvement.
• Provide reporting, insights, and recommendations to support effective decision-making and delivery assurance.
• Contribute to wider organisational programmes aligned to strategic objectives.

Key Skills & Experience Required:

• Strong experience delivering medium to large-scale technology or IT projects.
• Proven ability to manage and influence stakeholders and teams, including indirect reports.
• Experience using project planning and delivery tools to effectively manage timelines and outcomes.
• Demonstrated ability to produce clear reporting, track progress, and recommend corrective actions.
• Solid understanding of governance and compliance frameworks such as ITIL and ISO standards.
• Experience aligning technology solutions with broader business strategies and user needs.
• Degree, management qualification, or equivalent professional experience.
• PRINCE2 Practitioner or similar project management certification.

Salary:

£54,870 – £57,774 per year (inclusive of policy allowance, dependent on experience).