Service Desk Analyst

1st Line IT Service Desk Analyst | York | £29,000 per year + 12% Bonus

We are supporting a FTSE 100 company looking for a Tier 1 IT Service Desk Analyst to join their IT Service Desk team and act as the first point of contact for IT issues and requests across the business.

Importantly, this isn’t a role where you need to know all of the technology from day one.

Our client are happy to consider candidates who have a relevant IT degree or qualification and a genuine passion for starting a career in IT support. You’ll be trained on the technologies and systems you’ll be supporting once you join.

You’ll be responsible for:

• Providing 1st line IT support across Windows, Microsoft Office, access and general troubleshooting
• Taking calls, logging and prioritising tickets
• Managing incidents through to resolution or escalating to 2nd/3rd line
• Working to SLAs and keeping users updated
• Supporting hardware, software and user access queries
• Occasionally providing on-site support at their York

They’re looking for someone with either 1st line/customer-facing IT support experience, or someone with the right IT qualification who is keen to break into support. Strong communication, customer service and a willingness to learn are key.

The package:

• £29,036 salary
• 12% annual bonus
• Pension contribution matched up to 8%
• Hybrid – 2 days per week in the York office
• Training and progression into 2nd line and beyond

If you’ve got an IT degree/qualification, enjoy working with people and want to build a career in IT support, I’d be really keen to speak with you.