Enterprise Customer Success Manager

Invicti is an application security leader protecting over 3,500 organizations worldwide through our DAST-first Application Security Platform. Our flagship products, Netsparker and Acunetix, enable security and development teams to continuously secure web applications through proprietary proof based scanning and predictive risk scoring.

Location: Candidates must already be based in the United Kingdom, preferably Belfast or Northern Ireland.

Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer focused professional with Customer Success or Account Management experience in the Technology space. You're the epitome of a self starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti's customer base.

Your thrill of working within fast paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.

• Leading all post sales activities for Invicti's customers through strong relationship building, product knowledge, planning, and execution.
• Acting as the voice of the customer.
• Working cross functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do.
• Retaining long term partnerships by independently renewing and expanding successful customers.
• Dominating quarterly metrics concerning customer retention, price increase, and upselling.
• Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
• Conducting Quarterly Business Reviews in order to drive positive customer outcomes.
• Independent analysis of data in order to discover insights that drive recommendations for clients.
• Tracking accounts to identify churn risks and working proactively to mitigate such risks.

• A minimum of 3 4 years of experience within a Customer Success or Account Management role in the tech industry.
• Experience building relationships with clients.
• Familiarity with managing customer renewals and upsells.
• Strong presentation, meeting facilitation, and written communication skills.
• Excellent time management and organizational skills with the ability to track numerous details.
• Desire to work in a dynamic start up where your input is encouraged to help craft offerings and interaction with clients.
• This role requires in office presence at our Malta office on Tuesday and Wednesday.

Your Health & Wellness Matters:

Health Insurance: We offer private health to cover 100% of employee health care and dental premium costs. For dependents, we contribute 75% of health care and 50% dental premium cost. Coverage is effective on your first day.

Life Assurance: Covering 3x annual salary.

Pension Plan: 4% employer and 5% employee contributions.

Employee Assistance Program: Emotional Support Counseling services 24/7; Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more.

Family Leave: 39 weeks paid leave for birthing parent recovery and 4 weeks paid leave for non birthing/bonding parent.

Excellent Working Options: Remote work from your home office location; no commuting needed.

Quarterly Thrive Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate.

Volunteerism: 5 days of paid time off each year to participate in the volunteer activities of your choice.

Paid Birthday Off: Take your birthday off to celebrate you!

Mobile Allowance: This allowance will be provided to support work related communication and tasks.

We Value You: Ongoing recognition & rewards. A culture that emphasizes personal and professional growth.

At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. Come as you are and join us in shaping the future of our industry.