2nd / 3rd Line Support Engineer - £325 a day (Inside)

Job title: 2nd / 3rd Line Support Engineer (Contract)Location: Central London (Hybrid)Rate: £325 per day (Inside IR35)Contract length: 6 months + extension Start date: ASAP Working hours: 9:00am to 5:00pmA highly established organisation is seeking a 2nd / 3rd Line Support Engineer to join on an initial 6-month contract with strong potential for extension. This role sits within a fast-moving technical environment where the focus is split between BAU escalation support and hands-on infrastructure project delivery. You will be working closely with infrastructure, cloud and security teams on key transformation and improvement initiatives.The 2nd / 3rd Line Support Engineer will not only be responsible for resolving complex escalations, but will also play a key role in delivering infrastructure and cloud-based projects end-to-end. This includes assisting with system migrations, modern workplace rollouts, identity and access improvements and automation initiatives. This is a highly delivery-focused role where project work is a core part of the day-to-day, not just an add-on.The successful 2nd / 3rd Line Support Engineer will have a proactive mindset, strong technical depth and the ability to take ownership of tasks within both support and project environments. You will be expected to work independently on project streams while also collaborating across wider technical teams.Essential skills - 2nd / 3rd Line Support Engineer:

• Microsoft Entra ID (Azure AD) administration and advanced troubleshooting
• Microsoft 365 (Exchange Online, SharePoint, Teams administration and migration support)
• Intune / Endpoint Manager (device build standards, policy deployment, large-scale rollout experience)
• Windows Server (2016/2019/2022) support and build/migration involvement
• Azure (VM provisioning, migrations, networking fundamentals)
• Networking troubleshooting (VPNs, firewalls, routing, DNS resolution)
• Microsoft Defender for Endpoint (security configuration and onboarding)
• PowerShell scripting for automation, remediation and deployment support
• Proven experience working on infrastructure or workplace transformation projects

Desirable skills - 2nd / 3rd Line Support Engineer:

• Microsoft Sentinel (SIEM integration and security uplift projects)
• VMware / virtualisation migrations or upgrades
• ITIL framework experience in structured project delivery
• Identity governance / conditional access rollout projects
• Experience delivering Microsoft 365 tenant migrations or device modernisation programmes

If you are a technically strong engineer who enjoys being hands-on with both escalation support and meaningful infrastructure and cloud projects, this contract offers excellent exposure to modern enterprise transformation work. Please apply with an up to date CV.