Customer Marketing Executive
The VacancyAbout the jobIRIS Education is part of IRIS Software Group, one of the UK's largest privately held software companies. Our Education division serves over 12,000 schools and trusts globally, providing finance, HR, payroll, compliance, and school management solutions across brands including iSAMS, Every, IRIS Financials, and ParentMail.We're growing fast, and we're building the team to match.The roleAs a Customer Marketing Executive, you will be at the heart of our customer marketing team, delivering day-to-day activities that bring our advocacy and customer marketing programme to life. From managing advocate relationships and coordinating customer content to running email campaigns and supporting the growth of our thought leader community, this role sits at the centre of the programme's operational delivery.This is a newly created role within a growing team, with real scope to develop as the programme scales and your expertise grows.Key responsibilitiesCoordinate the production of video testimonials and written case studies, managing customer liaison, briefing, and handoff to production teamsManage day-to-day communications for the IRIS Education thought leader community, keeping members informed and engaged between formal eventsDeliver planned campaigns to customer segments across relevant channels, including budget season content, compliance guides, product tips, and peer insight communicationsSupport delivery of product-specific retention campaigns across the IRIS Education portfolioMaintain the advocate and customer database, ensuring contact records, engagement history, and content preferences are accurate and currentTrack and report on programme engagement metrics monthly, providing clear and accurate updates to support senior stakeholder reportingWork cross-functionally with Content, Demand Generation, and Customer Success to align activity across the broader marketing programmeAbout youYou are organised, proactive, and comfortable managing multiple workstreams at once, with a genuine interest in building relationships with customers.You'll bring:Experience in a marketing, customer engagement, or customer-facing execution roleStrong organisational skills, with the ability to manage concurrent workstreams and meet deadlinesGood written communication, with experience creating clear, professional content for external audiencesComfort working cross-functionally and building relationships with internal and external stakeholdersAttention to detail, particularly around data accuracy and customer communicationsBonus if you have:Familiarity with CRM or marketing automation tools such as Marketo, HubSpot, or SalesforceExposure to B2B, edtech, or a sector serving schools or public institutionsWhy join us Join a function being built from the ground up, with real scope to shape how it operatesWork in a team that is investing in customer relationships as a genuine business priorityBe part of a collaborative environment where your work has a direct and visible commercial impactApply nowIf you're a motivated marketing executive ready to make a real impact in education technology, we'd love to hear from you.Please note: vacancy may be closed early due to high volume of applicationsAbout IRISAs one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.It’s vital these mission-critical functions work first time, every time.That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.IRIS is a company built on hiring the best people; our people are our greatest assets.They enable us to be the innovative, market-leading, and high-performing company that we are today.We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.This is why we work to create an environment where employees feel like they are part of a team.Why work for IRIS? .vidcenter { display: flex; justify-content: center; } .videoContent, .videoContent iframe { min-height:325px; } @media only screen and (max-width: 768px) { .videoContent, .videoContent iframe { min-height:300px;