IT Support JBLE1 NI

Position: IT Support Department: IT Reporting to: IT Systems Manager Status of post: Full-Time Permanent Salary: Remuneration Package will be competitive and in line with experience Location: Portadown Office Irwin M&E is driven by values based on loyalty, safety, innovation and success Job Role The IT Support role will provide first line technical support across the organisation, assisting in the effective operation and daily support of the company network, systems and processes. The successful candidate will gain valuable hands-on experience by contributing to a range of ongoing and future IT infrastructure and upgrade projects, while providing support to users across multiple office and site locations. This role will involve providing technical assistance to end users, maintaining IT systems and infrastructure, configuring and deploying hardware, troubleshooting software issues, and ensuring all devices and technology assets operate efficiently and effectively throughout the business. Job Description: The role of the IT Support will be varied and will include: Providing technical support for hardware, software and associated peripherals/devices across multiple company sites in Northern Ireland and UK Mainland Installing, configuring and maintaining operating systems to agreed company standards Proactively checking alert systems for identification of issues before they arise Performing upgrades, new installations and routine procedures on site infrastructure Troubleshooting system, server and network problems and diagnosing hardware and software faults Assisting with the administration of backups, antivirus systems and IT security processes Supporting Office 365 administration including user accounts and system management Assisting with IT asset management and maintaining accurate records of company equipment Supporting the IT team with ongoing system upgrades and improvement projects Essential Criteria 3rd level education and a background within a similar IT Support environment. Office 365 Desktop Apps (Word, Excel, Outlook etc.) Experience of Office365 administration including Exchange, OneDrive, Teams and SharePoint Good communication required with excellent written and verbal skills. Full Drivers license Experience using Microsoft BC is desired but not essential The Company Offers Ongoing training and development opportunities Working alongside experts in their field Health cash plan including compensation for dentistry and optical well being Enhanced maternity and paternity leave Additional holiday increase with length of service Team building and activity days Monthly employee value-based recognition award monetary gift Health, wellbeing and social calendar of events Long service awards Enhanced marriage leave Holiday sell back scheme Kingsbridge Membership Club Sponsorship Bursarys for Communities and Clubs We are a Responsible Body for Access NI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.

JBLE1_NI