Senior Systems Analyst (Totalmobile, Civica, and MRI)
Senior Systems Analyst (Totalmobile, Civica, and MRI)
Overview
We are seeking an experienced Senior Systems Analyst to join the Digital team, acting as a technical lead across key housing systems. This role will play a critical part in supporting and enhancing existing platforms while contributing to ongoing digital transformation within the Housing function.
Experience within a local government Housing environment is highly desirable.
Key Responsibilities
- Act as the technical lead for core housing systems, providing specialist expertise and guidance to the wider team
- Translate business requirements from Project Managers and Business Analysts into effective technical solutions
- Configure, implement, and optimise existing systems including Totalmobile (Connect, Mobilise), Civica (Keystone), and MRI (Orchard Enterprise and Assets)
- Support the implementation of new modules and system processes, ensuring best practice is followed
- Work collaboratively with internal teams to deliver user-focused system improvements and change initiatives
- Provide knowledge transfer and mentoring to team members to enhance overall capability
- Work across both on-premise and SaaS platforms, with involvement in Front End and Back End systems where applicable
- Liaise with third-party vendors and support project delivery to ensure timelines and objectives are met
- Contribute to system migration and integration activities, ensuring efficient and scalable solutions
Key Skills & Experience
- Proven experience working with IT business systems in a technical or systems analyst capacity
- Strong experience with housing systems such as Totalmobile, Civica Keystone, and MRI Orchard (highly desirable)
- Experience working within local government, ideally within Housing
- Ability to interpret and translate business requirements into technical solutions
- Experience supporting system implementations, upgrades, and enhancements
- Strong understanding of system integrations and data migrations
- Experience working with both on-premise and SaaS environments
- Knowledge of Microsoft SQL Server and/or Progress OpenEdge databases (desirable)
- Strong stakeholder engagement and communication skills
Desirable
- Experience working in a digitally transforming environment
- Understanding of housing sector processes and systems
- Experience working with external vendors and third-party suppliers