System Support Officer - Oracle HCM Specialist

Permanent - £57,150 per annum - Hybrid - based in London office

Our public sector client is seeking a skilled Oracle HCM/Payroll SME to support and enhance their Oracle Fusion environment. This is a hands-on role focused on system configuration, issue resolution, and stakeholder support within a busy HR and payroll context.

Key Responsibilities

• Act as the SME for Oracle HCM and Payroll modules.

• Design, configure and optimise Oracle Fusion to meet business needs.

• Respond to and resolve technical issues and service tickets.

• Lead and deliver system enhancements, working in Agile sprints.

• Review and implement Oracle updates and patch releases.

• Liaise with third-party support, internal teams, and Oracle directly.

• Provide functional support and training to end users.

• Create reports using OBIEE, SQL, and other tools.

Requirements

• Strong experience with Oracle Fusion HCM and Payroll configuration.

• Background in application support and systems development.

• Familiarity with Agile methodologies and backlog management.

• Excellent communication skills across technical and non-technical audiences.

• Public sector or local authority experience (desirable).