IT Support Technician Apprentice
We are looking for someone to join our 1st line remote support team supporting our clients’ IT Systems remotely over the internet, communicating using email, telephone and live chat facilities.
Role
You will be responsible for:
- First line support
- Imaging and maintenance of PCs
- Setup, update and fault diagnosis of customer IT systems
- General network support and troubleshooting
- Call handling: Answering customer queries directly on the phone where required and maintaining accurate records
- Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an auditable activity and must contain up-to-date records.
- Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones)
- Explaining technical issues in a clear way to non-technical clients
- Answering the phone in a professional manner and, if relevant, passing on any information promptly.
Training
IT Level 3.
Information Communications Technician Level 3.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- METAGEDU APPRENTICESHIPS LTD
- Working Week
- Monday to Friday.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Saturday, 11th July 2026
- Start Date
- Sunday, 12th July 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
Qualifications
- Maths GCSE, grade 4-9 (Essential)
- English GCSE, grade 4-9 (Essential)
About the Employer
J B S TECH LTD
At Jansa IT we are committed to delivering excellence when dealing with all your IT needs. Business’s face various challenges in running a successful business. The certainty of success comes from working with an IT company whose experience and expertise will move your business forward. The future of your business depends on how effectively you harness the power of technology. Jansa IT have been assisting customers develop their business for over 15 years, through IT and technology exploitation. We achieve this by identifying solutions, designing, implementing and managing your IT needs