IT Support Technician Apprentice

As our successful IT Support Technician, you will become fully integrated within JMV Solutions’ IT Support team.

This is a customer-facing role, providing services to our business clients and liaising with our internal experts to escalate issues in need of more complex solutions.

This role is one that juggles customer service with IT know-how, as you’ll be communicating directly with clients every day, fixing all manner of IT Issues, responding to user requests and proactively managing issues for our business clients. Therefore excellent communication skills, problem solving and attention to detail are a must.

Your everyday responsibilities will include:

• Troubleshooting a range of technical issues experienced by our clients, on services including Windows 10, Microsoft 365, printers and scanners, network issues or general IT matters.
• Using our PSA platform to log and respond to support tickets, keeping accurate and up-to-date records, therefore excellent written and verbal communication skills are key.
• Customer service and advice for our clients, delivering remote support with a friendly, positive and can-do manner.

We foresee this role evolving, developing and growing with the skillset of the successful applicant. That is the benefit of joining a small team with big ambition: you can make a genuine difference to a business that believes in enabling people to be the best version of themselves.

If you discover an aptitude or passion in a certain area, we’ll work with you to expand on your knowledge, deepen your understanding and ultimately enrich the service we can offer to our clients. Through supported training and continued personal development, you can develop your personal and professional skills with a company that wants you to succeed.

So if you’re looking for a supportive, inclusive and dynamic employer and you are willing to put people first, work as part of a team, challenge the status quo, work hard and develop your IT career, we want to hear from you.

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Team working
• Self-Motivated

• English GCSE or equivalent, grade 4 / C (Desired)
• Maths GCSE or equivalent, grade 4 / C (Desired)