IT Support Technician (1st and 2nd Line)

Manchester - £30,000 - £35,000 plus excellent benefits and career opportunities

Job Title: IT Support Technician (1st & 2nd Line Support)

Location: On-site (Hospital-based)

Hours: Monday–Friday, 9am–5pm

On-call: Occasional, only in rare cases of critical IT failure

About the Role

We are seeking an experienced and proactive IT Support Technician to join our on-site hospital team. In this role, you will provide essential first and second line support, ensuring the smooth operation of our IT systems and delivering responsive assistance to staff. This position is fully on-site due to the nature of the work and is not suitable for hybrid or remote working.

Key Responsibilities

• Provide first and second line support to hospital staff across all IT issues.
• Diagnose and resolve a wide range of IT troubleshooting queries.
• Manage and maintain networking and servers, including installations and updates.
• Support and maintain IT hardware such as desktops, laptops, and printers.
• Install, configure, and troubleshoot hardware and software as required.
• Perform regular Windows patching and updates.
• Monitor and maintain web filtering and IT security devices.
• Assist with equipment procurement and maintain an accurate asset register.
• Liaise with external support providers to ensure timely issue resolution.
• Provide on-call support in rare emergency situations involving IT failure.

Person Specification

Essential Skills & Experience:

• Bachelor’s degree in an IT-related field.
• Minimum of 3 years’ experience as an IT Support Technician or in a networking-focused role.
• Strong experience in Microsoft 365 portal management.
• Solid understanding of networking, server management, and IT security best practices.
• Confident communicator with excellent problem-solving abilities.
• Able to work independently on-site and respond quickly to urgent issues.

Why Join Us?

This is a great opportunity to play a key role in supporting critical hospital operations through reliable IT services. You will work with a dedicated team, gain exposure to a broad range of technologies, and make a direct impact on staff and patient services.

How to Apply:

If you meet the requirements and are looking for a hands-on, rewarding IT support role, please submit your CV today!