Head of EU Out-of-Home Delivery

The Head of Out-of-Home (OOH) Network is responsible for defining and executing JDL's European Out-of-Home strategy, covering Pick-Up Drop-Off (PUDO) networks, third-party locker networks, and JDL's own locker network. The role ensures all OOH solutions work together to deliver a seamless customer experience while improving last-mile efficiency, reducing delivery costs, and supporting JDL's long-term logistics strategy.

Key Responsibilities

Strategic Leadership

• Develop and execute the European OOH strategy across all markets.
• Ensure PUDO and locker networks complement each other to maximise customer coverage, operational efficiency, and cost savings.
• Identify new business opportunities and innovative OOH solutions that support network growth and carrier efficiency.

PUDO Network

• Own the European PUDO strategy and roadmap.
• Develop strategic partnerships with retail and PUDO network providers.
• Define and continuously improve PUDO fulfilment, in-store, and delivery SOPs.
• Own the business requirements and feature roadmap for the PUDO fulfilment platform, working closely with Product and IT teams to deliver new functionality.

Locker Network

• Define the European locker strategy, ensuring alignment with the overall OOH vision.
• Develop strategic partnerships with external locker networks to expand customer access and create commercial opportunities.
• Define locker fulfilment SOPs and operational standards.
• Lead the development and evaluation of JDL's own locker network and technology pilot to assess future expansion opportunities.

Leadership & Governance

• Lead the central European OOH team and manage country Team Leads responsible for network expansion.
• Guide local teams in developing partnerships while ensuring execution follows the central strategy and operational standards.
• Monitor country performance, identify structural issues, and drive continuous operational improvements across the network.

Cross-functional Collaboration

• Work closely with Commercial, Operations, Product, IT, Procurement, Legal, and Customer Service teams to successfully implement OOH initiatives.
• Lead cross-functional projects and ensure successful delivery of strategic priorities across Europe.