Product Manager - Insurance & Extended Warranty Services

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China’s largest retailer by revenue.

【Our International Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

Learn more about us:

【Job Details】

Job Title: Product Manager – Insurance & Extended Warranty Services

Location: London

About the Role

We are seeking a Product Manager for Insurance & Extended Warranty Services to lead the planning, product design, and full lifecycle management of insurance-related services across multiple product categories. This role focuses on building a competitive and customer-centric insurance ecosystem within Joybuy (by JD.com) European e-commerce platform, driving both user satisfaction and business performance.

Key Responsibilities

• Own the end-to-end product lifecycle for insurance and extended warranty services, from strategy and market research to product design, launch, and post-launch optimisation.
• Design and develop innovative service offerings across consumer electronics, home appliances, and other categories, defining pricing, coverage, and fulfilment processes in collaboration with internal and external partners.
• Manage operational performance post-launch, including procurement and sales coordination, service process refinement, promotional activities, fulfilment support, and issue resolution.
• Leverage customer and partner insights to continuously improve service design, strengthen customer experience, and enhance Joybuy’s overall service competitiveness.
• Work closely with tech, legal, and commercial teams to ensure compliance, scalability, and seamless integration of insurance services into the platform ecosystem.

Qualifications:

• Bachelor’s degree or above in Business, Economics, or related fields.
• Proven experience in product management, insurance/warranty product design, or e-commerce service operations.
• Solid understanding of insurance or after-sales value-added services, particularly within consumer electronics or home appliance sectors.
• Strong user-first mindset, data-driven decision-making, and structured problem-solving skills.
• Excellent communication skills in English with the ability to work effectively in a global environment.
• Results-driven, resilient under pressure, and comfortable working in a fast-evolving, cross-border e-commerce environment.

What We Offer:

• The exciting opportunity to shape category strategies and contribute to the growth of a new and dynamic e-commerce business.
• A diverse, inclusive work environment, where you can make a significant impact on JD.com's regional presence.
• A competitive salary and benefits package, including health insurance, pension, and performance bonuses.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.