IT Services Apprentice (Jet2 Plc)

As our new Level 3 IT Services Apprentice, you’ll perform 1st or 2nd line support to users based at any one of our locations, across the UK and Europe. You’ll gain experience working in our ServiceDesk, Application Support, IT Admin and Operations teams, giving you a great grounding in an IT Services department.

Role

  • 1st and 2nd line support – analysing, prioritising and assigning end user issues in the IT Support Desk System.
  • You’ll troubleshoot application faults by querying databases, checking log files and repeating issues.
  • You’ll take ownership of faults and manage them in a logical and methodical manner, follow up on the status of issues on behalf of the user and communicate progress in a timely manner.
  • You’ll create/disable user accounts and mailboxes, reset passwords, create groups, and assign permissions.
  • You’ll contribute to new software rollout, hardware refresh, and network equipment upgrade.
  • You’ll install and configure relevant software and hardware as appropriate for example mobile apps, printers, projectors, scanners and cameras.

Training

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
ESTIO TRAINING LIMITED
Working Week
09:00 - 17:00 Shifts to be confirmed.
Expected Duration
18 Months
Positions Available
3
Closing Date
Monday, 6th May 2024
Start Date
Monday, 13th May 2024

Desired Skills

  • Communication skills
  • Customer care skills
  • Team working
  • Knowledge of core IT concepts
  • Understand Service Delivery

Qualifications

  • 5 GCSE's including English and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential)

About the Employer

JET2.COM LIMITED
Join our award-winning business At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. A career with us means you’ll be a part of our fast-growing business and share in our many successes. We’re proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. About Jet2Holidays As the UK’s largest holiday operator, Jet2holidays’ ATOL-protected package holidays and city breaks are more popular than ever! Over 26 million holidaymakers have enjoyed our 1,000s of 2 to 5-star hotels, along with return flights, transfers and a huge 22kg baggage allowance. At Jet2holidays, we’re all about great value AND great choice. We bring you over 60 sun and city holiday destinations across Europe, the Mediterranean, the Canaries and beyond About Jet2.com Jet2.com is the UK's third largest airline, flying from 12 UK airports to more than 65 destinations across Europe and beyond. Since our first flight in 2003, we've grown our fleet to over 110 Boeing and Airbus aircraft, with firm orders for an additional 110 new Airbus A321/A320 Neo aircraft to be delivered by 2031. We’ve also sold more than 110 million seats! What’s more, we offer low-cost flights with high class service – this is just part of the reason why we've won so many awards over the years!
Company
JET2.COM LIMITED
Location
Holiday House, Ingram Street, Leeds, England
Employment Type
Advanced Apprenticeship
Salary
£20,572.00
Posted
Company
JET2.COM LIMITED
Location
Holiday House, Ingram Street, Leeds, England
Employment Type
Advanced Apprenticeship
Salary
£20,572.00
Posted