Operations & Service Manager

J & J Systems UK Limited is a Managed IT service provider, based outside Canterbury, committed to delivering innovative IT support for cloud and on-premise solutions to businesses. We value excellence, reliability, and customer satisfaction in all our services.

We are seeking a highly motivated Operations Manager to oversee daily operations at J & J Systems UK Limited. This pivotal role is based in the UK and offers an exciting opportunity to contribute to our mission of providing top-tier IT solutions. This role is about management, coordination and consistency. Technical experience is helpful but not essential.

The Operations Manager will play a key part in ensuring operational excellence and client satisfaction, leading the technical team, managing workflow and maintaining service standards.

• Lead and manage the technical team, ensuring work is delivered efficiently and the day to day operation runs smoothly
• Monitor and manage workflow, prioritising tasks and scheduling work in coordination with the workshop
• Work alongside our Finance & Resource Director to facilitate the HR function for the technical team.
• Ensure KPIs and service targets are met using internal performance data.
• Maintain consistent customer service levels and reduce escalations
• Enforce agreed processes and operational standards consistently, including compliance requirements. Knowledge of ISO9001 & ISO27001 would be useful.
• Manage team performance, set clear expectations and address issues in a structured, factual & fair way
• Visit clients occasionally to address service issues or review service quality

• Proven supervising experience in an IT or related environment.
• Strong management skills with the ability to lead diverse teams.
• Knowledge of human resources practices.
• Excellent communication and organisational skills.
• Ability to develop strategic operational plans.
• Problem-solving skills with a proactive approach.
• Prior experience in an IT service provider is preferred but not essential

• Gym membership after successful completion of probation (P11D benefit)
• Optional personal trainer support
• Staff ticket discounts via company Marlowe Theatre membership
• Eligibility for company bonus scheme after probation
• Ongoing training and development

Join us at J & J Systems UK Limited and make a tangible impact in the IT industry. Your expertise can help shape our success—apply now and become part of our innovative team!

Ability to commute/relocate:  Canterbury: reliably commute or plan to relocate before starting work (required)

Experience:  Management: 3 years (required)

Licence/Certification:  Full, Clean UK Driving Licence (required)

Work authorisation:  United Kingdom (required)

Location:  Canterbury (required)

Work Location: In person