Level 3 IT apprentice
JMAN are seeking a proactive, curious Apprentice to join our global IT team in London, supporting over 600 employees worldwide. This role goes far beyond basic troubleshooting; you will be at the heart of our digital infrastructure. You will study towards the Information Communications Technician Apprenticeship (Level 3).
Role
- Modern Cloud Management: Gain hands-on experience with Microsoft 365, Entra ID (formerly Azure AD), and Intune.
- Real-World Impact: Move past "password resets" to manage complex, industry-standard environments.
- Mentorship: Receive dedicated training and guidance while working toward a recognised IT qualification.
In this role, you will be the first point of contact for all technical issues. Your day-to-day tasks will include:
- 1st Line Technical Support: Monitoring the IT helpdesk, logging tickets, and resolving hardware/software issues for end-users’ desk side, via our ticketing system and Teams.
- Microsoft 365 Administration: Managing user licenses, configuring Outlook/Teams settings, and assisting with SharePoint permissions.
- Identity & Device Management: Learning to use Microsoft Entra for user/group administration and Microsoft Intune for managing company devices.
- The Employee Lifecycle: Handling the "Joiners and Leavers" process—ensuring new starters have everything they need on day one and securely offboarding departing employees.
- Hardware Deployment: Managing the Laptop Enrolment process, using Autopilot and Intune to ensure machines are correctly imaged, encrypted, and ready for use.
- Security & Compliance: Maintaining security best practices, such as Multi-Factor Authentication (MFA) setup and ensuring devices are compliant with company policies.
Training
LearnTech will provide your training.
JMAN operates a hybrid working policy, and as IT apprentice you will be required to work in the office 4 days a week.
The other day you can work from home and focus on apprenticeship training.
For the right candidate we would expect:
-
1st Line Support Engineer
Followed by:
-
2nd Line Support Engineer or Network Engineer.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday-Friday 9am-6pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 27th May 2026
- Start Date
- Monday, 6th July 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 6 or above (Essential)
- Mathematics GCSE, grade 6 or above (Essential)
- 6 GCSEs minimum GCSE, grade 6 or above (Desired)