ERP System Superuser

Fully office based permanent fulltime position in Poole

An exciting new opportunity is available to join my clients established team, supporting systems across the business. The successful candidate will have experience with an ERP system as a Superuser.

We are looking for a proactive and detail-oriented individual play a key part in maintaining the smooth operation of ERP Applications across our group of businesses, managing support tickets, collaborating with internal teams and external suppliers on user support, user testing, and system integration.

This is a great opportunity to utilise your ERP knowledge and train as an Application Support Analyst. Comprehensive onboarding and ongoing training will be provided.

This position is based on-site at our Head Office in Poole, Dorset. The role requires a regular presence at the head office to support internal systems and users, with only occasional travel to other sites as needed.

Key Responsibilities

Support Ticket Management

• Triage incoming support tickets across internal applications
• Prioritize incidents based on business impact and user urgency; escalate when required.
• Log issues with suppliers where appropriate and maintain clear, timely status updates

Integration Monitoring & Resolution

• Monitor and action system and data integration errors across group companies (e.g. order imports, shipment/receipt confirmations, stock updates between ERP and WMS, exports/imports between core apps).
• Investigate root causes, liaise with relevant departments, and oversee fixes.
• Coordinate with stakeholders to correct data at source and implement guardrails to reduce repetition.

Change, CCR & Bug Tracking

• Log and track CCRs, ensuring scope, approvals, test evidence, and deployment steps are captured.
• Identify and report defects/configuration gaps; follow through to resolution and post-fix validation.

User Support & Testing (UAT)

• Provide hands-on support to end users across Finance, Operations, and other functions of the businesses.
• Assis with User Acceptance Testing for code/configuration changes, deployments, and fixes.

3rd Party Support Coordination

• Raise and manage tickets with suppliers; supply reproducible steps, logs, and clear business requirements.
• Follow up on unresolved tickets and communicate progress to stakeholders.

Documentation & Knowledge Base

• Maintain up-to-date support documentation, standards, and end-user guides.
• Curate and publish resources to the internal knowledge base to enable self-service.

Knowledge, Experience and Skills required

• High proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams)
• Be a Superuser of an ERP System
• Strong customer support and communication skills with clear, concise updates.
• Solid troubleshooting and testing capability; structured, evidence-based problem-solving.
• Effective time management and prioritisation

Attributes Required

• Curious, inquisitive and systems-literate.
• Solution-focused and calm under pressure; strong ownership and follow-through.
• Collaborative team player across IT, Finance, Operations, and external partners.
• Diligent in documentation and keen on continuous learning.
• Proactive in identifying and addressing potential issues before they escalate.
• Adaptable to changing technologies and business needs.
• Clear and effective communicator with both technical and non-technical stakeholders.
• Committed to fostering a positive user experience and continuous process improvement