Commercial Operations Manager

Location

Hybrid, 3 days in the London office and 2 days working from home, with flexibility to travel as required.

About JMS Risk Solutions

At JMS Risk Solutions, we believe organisations should be better prepared for the risks that can impact their people, property, information, operations and reputation.

We are a specialist security, risk and resilience consultancy that combines deep industry expertise with innovative technology to help organisations understand, manage and reduce risk.

Our expertise spans security consulting, risk management, resilience planning, crisis management and operational preparedness. What makes JMS different is our ability to bridge the gap between strategy and practical delivery. We do not simply provide advice; we work alongside organisations to create meaningful improvements that strengthen resilience and enable better decision making.

Alongside our consultancy services, we have developed CrossRisk, an innovative Enterprise Security and Risk Management platform that transforms complex security and operational information into clear, actionable insight.

By combining specialist expertise with technology, we are creating a new approach to how organisations manage risk.

We are now at an exciting stage of growth and are looking for someone to help shape what comes next.

The Opportunity

We’re not looking for someone to fill a position. We’re looking for someone to help shape the future of JMS Risk Solutions and play a key part in the growth of our CrossRisk platform.

As we enter our next phase, we are looking for a Commercial Operations Manager to play a privotal role to help shape where we go next and build the foundations for future growth.

This is an exciting opportunity for a commercially minded and ambitious individual who wants to create, influence and make a real impact, while growing with the business.

You will support our commercial strategy, strengthen how we operate, support the growth of our consulting services and CrossRisk platform, and work across the business to turn opportunities into sustainable growth.

This role is ideal for someone who can combine strategic thinking with practical execution and who enjoys taking ownership, improving processes and turning ideas into action.

You do not need to have spent years in commercial roles. What matters most is your commercial mindset, ambition, ability to build relationships and make things happen.

Key Responsibilities

Commercial Growth & Business Development

• Support the development and execution of JMS's commercial growth plans.
• Identify new markets, partnerships and revenue opportunities.
• Strengthen business development, opportunity management and client engagement processes.
• Support growth across JMS consultancy services and the CrossRisk platform.
• Support the development of commercial plans, reporting and performance measures.
• Identify opportunities to improve market positioning and commercial effectiveness.

Business Development & Client Relationships

• Build and improve processes that support effective sales and business development.
• Support proposals, tenders and strategic client opportunities.
• Develop strong relationships with existing and prospective clients.
• Identify opportunities to expand existing client relationships through consultancy and technology solutions.
• Help ensure the commercial experience reflects the expertise, professionalism and values of JMS.

Consulting & Operational Excellence

• Support the evolution of JMS's consulting delivery model, tools and technology.
• Improve project planning, resource utilisation and delivery processes.
• Develop scalable ways of working that support growth without compromising quality.
• Maintain effective reporting, dashboards and performance measures.
• Improve visibility of business performance and operational priorities.
• Identify opportunities to increase efficiency, collaboration and scalability.

Business Improvement

• Introduce new ideas, approaches and processes that support growth.
• Work across teams to improve capability, consistency and performance.
• Support continuous improvement across commercial and operational activities.
• Contribute to the continued development and growth of JMS and CrossRisk.

What We Are Looking For

We are looking for someone who combines commercial understanding with operational capability. Someone who can identify opportunities, create structure and turn ideas into action.

You will likely have:

• Experience in commercial operations, business operations, consulting operations, sales, business development or a similar environment.
• An understanding of commercial processes, client engagement and opportunity management.
• Experience improving processes, systems or ways of working.
• The ability to build trusted relationships with clients, partners and internal stakeholders.
• Strong communication skills and the ability to work effectively across an organisation.
• A proactive mindset, with the confidence to work independently and take ownership.
• A genuine interest in business growth and creating commercial value.

Experience within security, risk, resilience, consulting, technology or professional services would be advantageous, but is not essential.

The Person

You are someone who:

• Enjoys building rather than maintaining.
• Is comfortable working in a growing and evolving business.
• Can move between strategy and execution.
• Brings structure, energy and positive momentum.
• Builds relationships naturally and earns trust quickly.
• Takes ownership and enjoys seeing the impact of your work.
• Is curious, commercially minded and motivated by opportunity.
• Wants to be part of something with ambition and purpose.

Why Join JMS?

This is an opportunity to join a specialist business at an exciting stage of its evolution. JMS has strong foundations, a growing technology platform and significant opportunities ahead. You will have genuine opportunity to influence how we grow, how we operate and how we deliver value to our clients.

You will be part of a business that combines:

• Deep expertise in security, risk and resilience.
• A growing technology platform with significant potential.
• A strong reputation for practical, client focused solutions.
• A culture built around expertise, innovation and meaningful impact.

For the right person, this is an opportunity to take significant ownership, develop your commercial and operational experience and grow with the business as JMS and CrossRisk continues to scale.

Key Measures of Success

Success in the role will include:

• Growth in commercial opportunities and revenue.
• Development of a stronger, more predictable pipeline.
• Improved operational efficiency and scalability.
• Enhanced consulting delivery capability.
• Increased client engagement and retention.
• Successful growth of JMS consultancy services and CrossRisk.
• Delivery against agreed commercial and business objectives.

What We Offer

• Competitive base salary
• Commission or revenue linked incentives
• Potential profit-sharing opportunities
• Long term incentive potential
• Employer pension contribution
• Clear salary progression opportunities
• Significant influence over commercial strategy and business growth
• Potential progression into more senior leadership roles as the business grows
• Hybrid working