Service Desk Engineer Lincoln - £25-30k

Job Description

Service Desk Engineer Lincoln - £25-30kWe are currently working with a professional services organisation in Lincoln that is actively recruiting for a Service Desk Engineer to join them on a permanent basis.The role will act as first point of contact for all IT support issues, with a focus on first time resolution and providing strong customer service. We are looking for somebody able to maintain ownership of issues and communicate effectively with users.Responsibilities:Providing high quality first line support to users via telephone, email and walk-upsManaging hardware and software issues in a Microsoft environment, working with Windows 11, Windows Server 2019, Office 365 and AzureEnsuring speedy resolutions and high user satisfaction ratesManaging user tickets from first contact to resolution, ensuring excellent communications throughoutCarrying out desktop and server support where requiredUsing Active Directory to set up new user accountsOverseeing IT assets and equipment movesEnsuring complete documentation of processes and proceduresKey Skills:2+ years experience in a similar Service Desk roleExcellent problem-solving and troubleshooting skillsExtensive experience in Microsoft environments, working with Windows Server 2019, Windows 11, Active Directory, Azure, M365, VMware, Exchange 365LAN and WAN experienceExcellent communication skills, both written and verbalPlease note that this role will require some travel to other offices, a full driving licence and own transport is required.In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment BusinessTPBN1_UKTJ