Revenues & Benefits Systems Officer

Revenues & Benefits Systems Officer

Full-time | 36 hours per week | Monday–Friday | Office-based (review possible part home working after initial month)

We are seeking a Benefits professional with significant experience and a strong background in benefit assessment who is ready to progress into a Revenues & Benefits Systems Officer role. This position is ideal for someone who understands the operational side of Benefits and wants to move into a more technical, systems-focused career path.

The role centers on maintaining, developing, and improving our Benefits systems, ensuring accuracy, efficiency, and compliance across all processes. You will work closely with operational teams, IT, and external suppliers to support system changes, testing, upgrades, and data quality.

Skills & Experience

We are looking for someone with:

• significant Benefits assessment experience (HB/CTR or equivalent)
• Strong understanding of Benefits legislation, workflows, and operational processes
• Good working knowledge of Excel (lookups, pivot tables, data manipulation)
• Familiarity with any of the following is an advantage:
• QBF
• SQL
• CAKE/HBAP
• Quality Assurance
• Appeals
• End-of-Year processes

We do not expect you to have all the technical skills from day one. We will invest in training and development for the right candidate who brings strong Benefits knowledge and a willingness to learn.

-

About the role

You will support the Council in the effective and efficient maintenance and development of the Council’s Revenues and Benefits system.

The main purpose of the role:

You will support the Council in the effective and efficient maintenance and development of the Revenues and Benefits system of the Council (Academy)

Specific duties and responsibilities

Responsible for providing support for the Academy system of the Council.

In particular:

• Assist the Academy Systems Manager in providing a high-quality service which ensures the Council meets its statutory and legal requirements.
• Have a high knowledge of the functionality and systems operation of the Academy system to provide advice and support to the Systems Manager (Academy)
• Ensure the regular information updates are managed in a timely manner and report are produced in accordance with business needs
• Maintain and support the Academy System to provide a quality system to the council.
• Draft and update procedure manuals
• Assist with statutory returns (including subsidy), liaise effectively with the Councils External Auditor.
• Assist with the testing of new releases and day to day system issues
• Provide advice to other teams of the Council on Academy functionality, reports and upgrades.
• Produce ad hoc reports, make system updates and changes.

Liaise with colleagues within the Team and the Council to maximise the use and functionality of the system.

Experience

Of working in a busy and demanding systems environment.

Recent, regular use of the Academy Benefits I.T. system.

Of working with financial information and statistics including using a range of MS Excel functionality

Of designing processes and working in accordance with written procedures

The ability to prepare manuals covering complex processes and procedures format appropriate to the audience.

Of building good working relationships with internal colleague but also external partner agencies and suppliers as required