IT Apprenticeship
Are you passionate about technology and eager to kickstart your career in IT? John Finch Computers, a well-established IT support and services company, is offering an exciting opportunity for an IT Support Apprentice to join their friendly and experienced team.
Role
- User Support & Troubleshooting – Provide technical assistance to staff and students for hardware, software, and network issues using phone, email, messaging, ticketing systems, and on-site visits to classrooms and offices
- Account & Security Management- Perform tasks such as password resets account setup, multi-factor authentication support and enforcing IT security policies
- Hardware & Software Maintenance- Install, configure and upgrade computer components, peripherals and software application, including operating systems and productivity tools
- Network Device Support- Assist with the configuration, monitoring and troubleshooting of networked devices such as printers, interactive whiteboards, switches, routers and firewalls
- Documentation & Escalation- Record incidents and resolutions in ticketing systems, maintain an audit trail of IT issues, and escalate complex problems to second-line support or vendors when necessary
Training
Possible full-time position with the company.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday to Friday 8:30am-5pm.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 7th September 2026
- Start Date
- Monday, 14th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
Qualifications
- English GCSE, grade 5/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
JOHN FINCH COMPUTERS LTD
At John Finch Computers, they’ve been providing professional IT support, networking, and managed services to schools, businesses, and home users across Herefordshire and beyond for over 30 years. They pride themselves on their hands-on, customer-focused approach, delivering reliable solutions that make technology simple and effective for everyone.