UX Researcher- Senior Associate- Chase UK

Job Description

Job Description

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hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

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Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

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JOB DESCRIPTION

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We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different.

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We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact.

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Join us as we build the bank of the future, where your expertise in user experience research will help redefine mobile banking for millions. At Chase UK, you'll have the opportunity to make a real impact in a start-up environment backed by the trust of a global brand. We value proactive communicators and strategic thinkers who thrive in dynamic, fast-paced settings. Be part of a team that champions customer-centric design and continuous learning. Your work will directly influence the future of banking in the UK and beyond.

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Job Summary:
\n As a Senior User Experience Researcher in the Design and Customer Experience team, you will play a pivotal role in launching innovative products and shaping the digital banking experience for Chase in the UK and our global market expansion. You will collaborate closely with Product leadership, using your expertise in UX research to inform product development, design direction, and content creation. Your insights will drive strategic decisions and foster a culture of continuous learning and knowledge sharing within the team. You will help us build a customer-centric digital bank that sets new standards in the industry.

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Job Responsibilities:

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• Conduct user research within specific product areas and collaborate with Design, Content, Product, and Engineering teams

\nPrioritize research opportunities in a fast-paced, rapidly changing environmentAdvise on research plans, strategies, and methodsManage and conduct generative and evaluative researchPerform independent research on multiple aspects of products and experiencesIntegrate complex technical and business requirements into research activitiesAdvocate for the use of customer insights and data to inform decisionsPresent and communicate user research findings and recommendations to the broader organizationContribute to best practices, research methodologies, and frameworks to drive efficiencyChampion a customer-first approach and foster shared understanding across the organizationSupport a culture of continuous learning and knowledge sharing within the team\n

Required Qualifications, Capabilities, and Skills:

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• Hands-on experience as a user or UX researcher

\nProficiency in a wide range of exploratory and evaluative research methodsExperience applying user research methods in product and/or service developmentAbility to scale research processes and define best practicesStrong passion for championing customersIn-depth understanding of UX, UI, and design principlesExcellent critical-thinking and problem-solving skillsEffective communication and interpersonal abilitiesStrong senior stakeholder management skillsAbility to communicate research insights to diverse audiencesThrive in a fast-paced, collaborative, cross-functional environmentAbility to develop and sustain effective working relationships with peers, managers, and stakeholders\n

Preferred Qualifications, Capabilities, and Skills:

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• Experience in retail banking, fintech, or similar industries

\nBachelor's degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology, or a related field, or equivalent professional experienceAdditional language skills\n

#ICBCareers

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ABOUT US

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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

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We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our

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FAQs

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for more information about requesting an accommodation.

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ABOUT THE TEAM

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Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. xohmjla Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.