User Experience Researcher- Vice President- Chase UK

Job Description

Job Description

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hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

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Take the next step in your career now, scroll down to read the full role description and make your application.

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JOB DESCRIPTION

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We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact.

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As a Lead User Experience Researcher (Vice President) in the Design and Customer Experience team, you will play a pivotal role in launching innovative products and shaping the digital banking experience for Chase in the UK. You will collaborate closely with Product leadership, using your expertise in UX research to inform design direction and content development. Your work will directly impact strategic decisions and help us build a customer-centric digital bank. You'll foster a culture of continuous learning and knowledge sharing within the team.

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Job Responsibilities:

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• Design and execute end-to-end research studies to identify customer needs, preferences, and behaviors

\nApply a broad range of research methods, including diary studies, co-creation workshops, discovery interviews, and usability researchAnalyze and interpret data using qualitative and quantitative methods, translating insights into actionable recommendationsFacilitate moderated and unmoderated qualitative studies with users to refine products and featuresParticipate in and contribute to the Research community, fostering continuous learning and knowledge sharingMonitor industry trends and advancements in user experience research methodologiesIncorporate innovative techniques to maintain a competitive edge in the market\n

Required Qualifications, Capabilities, and Skills:

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• Expertise in generative and evaluative user experience research, with a strong focus on qualitative and some quantitative methods

\nAbility to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysisKnowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature designExperience collaborating with cross-functional teams to inform customer-centric decision-making and product prioritizationAbility to design high-quality research studies with an iterative mindset and adapt study parameters as neededStrong stakeholder management skillsStrong presentation and communication skills\n

Preferred Qualifications, Capabilities, and Skills:

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• Research experience in finance and banking

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#ICBCareers

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ABOUT US

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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

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We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our

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FAQs

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ABOUT THE TEAM

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Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. xohmjla Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.