IT Support Engineer
IT Support Engineer
JS Legal Recruitment Ltd are excited to be working with a highly regarded law firm based in Braintree. Who have an opportunity for an experienced IT Support Engineer to provide hands – on, front line, support to users of varying skill sets and experience.
If you’re an IT Support Engineer looking for a new career opportunity, we would like to hear from you.
Experience
- To provide technical deskside and remote support to telephone and e- mail requests from users for a PC Hardware, Software, and associated peripherals
- Log support calls and document their outcome to facilitate the resolution of common queries
- Troubleshooting and resolving network connectivity issues
- Managing VOIP and digital phone systems
- Assisting with the maintenance and distribution of software packages, manual and automated
- To redirect or escalate support requests to external IT Consultants if required
- To install and configure operating systems to the standards agreed with the external IT consultants
- To assist in the preparation, installation, and maintenance of the firm’s disaster recovery centre and to assist with and give guidance on the disaster recovery plan
- Setup and management of Android/IOS Mobile phones and their contracts
Skills Required
- Minimum 2 years in an IT Support Engineer role with extensive user and system support experience
- Excellent communication and customer support skills
- Ability to self- manage time and prioritise support tickets based on type and severity of reported incident
- Window Server and Desktop operating systems
- Solid knowledge of Microsoft Office 365 management / Microsoft SQL Server
- Experience with IP Telephony Systems
- Maintenance of Routers and Firewalls
- You will be a team player
- Hours Monday to Friday 9am – 5.30 pm
- 22 days annual leave plus Bank Holiday ,plus extra days given for Christmas closure
Apply Now.