Digital Support Apprentice
This is a great first step into a career in digital and business systems. JSM has invested in good tools – Procore, Claude, Microsoft 365 and a growing set of approved AI tools among them. Tools only create value when people use them well, and that takes someone whose job it is to help.
Role
- Support colleagues’ day to day in their use of our business systems – including Procore, Microsoft 365 and our approved AI tools – responding through the right channel, escalating anything more complex, and keeping simple records so we can fix recurring causes rather than symptoms
- Become a recognised superuser of the tools the pre-construction team relies on and keep your own knowledge current as those tools change
- Run short training sessions, floor-walks and drop-ins, and write clear, plain-English guides, quick-reference cards and short how-to videos – pitched at the audience rather than at the technology
- Use our digital systems to identify productivity and performance improvements – where work is duplicated, where information gets stuck, where a manual step could be removed – and put practical suggestions forward, thinking about the wider impact and flagging the risks as well as the benefits
- Help configure and maintain digital workspaces, templates, permissions and folder structures so information is easy to find and consistently stored
- Handle data accurately and securely and maintain system security in line with JSM policy – applying information-security principles to how information is transferred, stored, used and deleted, and helping colleagues understand why those controls exist rather than just enforcing them
- Support the roll-out of new tools and changes to existing ones – helping test, gather feedback and bring people up to speed
- Use collaborative technologies to help teams share information and good practice across our three business lines
- Work safely and follow health and safety appropriate to the task, including when visiting sites
- Complete your apprenticeship coursework and build your knowledge with our support – including sitting in with colleagues in other departments and on live bids and feasibility work to see how they work
Training
- The apprenticeship is delivered as a weekly day release at our campus in Stratford, E15
- Level 3 Digital Support Technician Standard
- Behaviour, Skills and Knowledge
A career path, not just a course – we take on apprentices to grow with us, and our intention is for this role to become permanent on successful completion.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- NEWHAM COLLEGE OF FURTHER EDUCATION
- Working Week
- Monday to Friday, 8.00am - 5.00pm.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Friday, 21st August 2026
- Start Date
- Sunday, 20th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Mathematics GCSE, grade 4/C (Essential)
About the Employer
JSM CONSTRUCTION LIMITED
JSM Group brings together three connected businesses – Power, Digital Infrastructure and Advisory – to design, build and connect the infrastructure the country relies on, from concept to connection. As part of our continued growth, we’re looking for a Digital Support Apprentice.
An apprenticeship with us means real responsibility from day one, a nationally recognised qualification, and the support of experienced colleagues who want you to succeed.
Our values shape how we work: we are Personal (human, caring and accountable), Brilliant (better together), Driven (determined and always improving) and known for Sound Judgment (making intelligent, well-reasoned decisions).