It Field Engineer

My Client, who is an MSP, is looking for an IT Field Engineer to join their growing team. The role is office-based with field travel as required. Client site attendance for support and project work when necessary, and a company van provided for work use.

Role Overview

As an IT Support Field Engineer, you are primarily office-based, providing technical support to business clients. You handle day-to-day support, escalations, and coordination with the service desk, attending customer sites only when remote resolution is not possible or when required for project and infrastructure work. You act as a dependable support resource, balancing office-based support delivery with targeted onsite visits.

Key Responsibilities

- Provide IT support to business clients from the office as part of the support team

- Resolve hardware, software, and connectivity issues remotely

- Attend client sites when required for support issues that cannot be resolved remotely

- Carry out onsite work for projects, installs, refreshes, and infrastructure changes

- Install, configure, and replace PCs, laptops, printers, and peripherals

- Support Windows 10/11 desktop environments

- Assist with office moves, refresh projects, and new site setups

- Work from service desk tickets and scheduled site visits

- Escalate complex issues to senior engineers

- Maintain clear job notes and documentation

- Communicate clearly with users and customers

Required Skills and Experience

- Experience in an IT support or field engineer role

- Strong working knowledge of Windows 10/11

- Basic networking knowledge (IP addressing, Wi-Fi, cabling)

- Microsoft 365 user support experience

- Confident with hardware installs and fault finding

- Comfortable working in an office-based support role with occasional site visits

- Full UK driving licence

Desirable Experience

- MSP or multi-site support background

- Active Directory user administration

- Printer and multi-function device support

- Exposure to small IT projects

What You Get

- Office-based role with structured support environment

- Company van for work use

- Tools, equipment, and fuel provided

- Competitive salary based on experience

- Pension and paid holidays

- Training and progression opportunities

Working Hours

Full-time, Monday to Friday

Core business hours

Occasional out-of-hours work may be required

Only relevant candidates will be contacted