Technical Support Agent

We are recruiting for our IT client that are looking for someone to assist their customers with IT queries, so if you like working with computers and enjoy helping people this role will be ideal.  This is a fantastic opportunity for someone starting out in their IT career or possibly already working in a 1st line IT help desk support type role and want to join a company where they feel truly valued.  Our client offer a competitive salary lots of company benefits and ongoing training and development.

The client is based just outside of Peterborough towards Stamford so you will need to

drive. 

THE OPPORTUNITY

My client are happy to provide training for this position so as long as you have IT skills are a good communicator and have retail or customer service skills this could be the position for you.

The Technical Support Agents work directly with their customers to educate them on features, diagnose issues and carry out remote remedial work to our software. Day-to-day, they work with Linux (Debian) and MySQL and this is a great opportunity for those with skills or an interest in these areas.

YOU SHOULD APPLY IF:

• You have demonstrable organisation skills, including time management
• You are professional in manner, approach, appearance and confidence
• You are motivated to learn and disseminate information.
• You have a strong work ethic.
• You have strong attention to details
• You are hard-working and committed, with a sense of humour

MINIMUM REQUIREMENTS:

• Excellent IT literacy, fast accurate keyboard skills
• Confident and clear communicator (verbal, written and listening skills)
• Proven track record in customer service and support
• Must have transport