Business Support Apprentice (Jungle IT)

As a professional services team apprentice, you will play a key supporting role in helping the team deliver high-quality customer engagements. You'll gain exposure to enterprise technology solutions, assist in preparing client-facing materials, and learn how to translate customer needs into tailored service offerings. This is an excellent opportunity to build foundational skills in sales engineering, solution design, and customer interaction.

Communication and Correspondence:

• Responding to emails, phone calls, and inquiries from internal teams and customers
• Drafting emails and meeting invites
• Managing shared inboxes and distributing messages to relevant teams

Scheduling and Coordination:

• Organising meetings and appointments, including complex diary management
• Booking meeting rooms and arranging logistics
• Supporting team calendars and travel arrangements

Data Entry and Record Keeping:

• Updating databases and spreadsheets with accurate information
• Maintaining internal contact structures and filing systems
• Assisting with purchasing and payment tasks using business software

Document and Report Management:

• Preparing and formatting documents for internal and external use
• Supporting the creation of presentations

General Business Support:

• Supporting various departments with ad hoc administrative tasks
• Assisting with internal award processes or business continuity efforts

Learning and Development:

• Participating in training sessions and shadowing experienced staff
• Developing knowledge of business operations and customer service
• Taking initiative to improve processes and contribute ideas

These apprenticeships are designed to build foundational skills in business administration.

Duties and Responsibilities:

• Support the team in gathering customer requirements and documenting solution needs
• Help maintain pre-sales documentation and CRM records
• Participate in internal meetings and shadow client calls to learn about solution design
• Collaborate with cross-functional teams including sales, technical consultants, and project management

• Communication skills
• Organisation skills
• Initiative
• Customer facing skills
• Interest in technology
• Willingness to learn
• Word, PowerPoint, Excel

• English and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential)
• Business or IT GCSE, grade (A*-C/9-4 or equivalent) (Desired)