Customer Support Apprentice

As a Customer Support Apprentice at JA, you'll spend your week helping clients get the most out of our payroll, accounts and CRM software.

Most of your time will be spent responding to support emails and taking phone calls, guiding users through anything from setting up payroll to understanding reports or managing their contracts in the CRM.

You will work closely with a supportive team, picking up technical knowledge and communication skills as you go, with regular check-ins to help you track your progress.

Each day brings something a little different - sometimes it's troubleshooting an issue, other times it's walking someone through a new feature step by step. You'll also have time for learning and development, whether it's shadowing a colleague, joining a training session or just building confidence using the software.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental

• Maths and English GCSE, grade 4/C or above (Essential)