IT Support Apprentice

Whilst studying your apprenticeship, you’ll be providing first-line IT support to nurseries and central support colleagues via the IT helpdesk. In addition, the role is required to support the company’s operational IT infrastructure and aid the ICT Director and senior IT technician in delivering IT projects.

Key Responsibilities

Accountabilities

· To provide IT support, using telephone, remote access and/or by attending site, to our nurseries and support services.

· To ensure all our nurseries have adequate Wi-Fi and communications responding quickly to any issues arising.

· To respond to requests for IT support, maintaining records on work undertaken, as and when required.

· To respond sensitively and professionally in supporting and maintaining good relationships with colleagues and all contacts who work in partnership with the Company.

· To carry out routine network maintenance tasks, e.g. maintaining user network accounts, including email accounts, installing hardware and software as necessary, maintaining computer peripheral equipment such as printers and scanners, checking and configuring new computer equipment for users, ensuring anti-virus software is installed on all devices, etc.

· To assist in the maintenance and support of all management information and finance systems and associated modules.

· To proactively support the adoption of new technologies, as appropriate.

· To assist with the installation and testing of new software and making the software available to appropriate users.

· To be familiar with all Health and Safety issues relating to the use of IT equipment, raise any Health and Safety concerns.

· To be aware of, and work within the Company’s Health and Safety policies, relating to the working environment and building security, reporting any issues promptly.

· To work within the provisions of the Data Protection Act 1998 & GDPR 2018, observing strict confidentiality in relation to all aspects of work undertaken.

· To contribute to a risk assessment around the use of equipment

· Maintain an update asset register of all hardware.

· To maintain/update IT audit of all hardware and software, and particularly licences associated with the hardware. Be responsible for ensuring the organisation always has legal licences for software used.

· Travel to nurseries for the proper performance of these duties to be undertaken from time to time.

• Communication skills
• IT skills
• Attention to detail
• Team working

• English GCSE, grade C/4 (Desired)
• IT or Digital Related GCSE, grade C/4 (Desired)
• Maths GCSE, grade C/4 (Desired)