1st Line Support Engineer Apprentice
Grow and become a first line support technician for all IT support enquiries, dealing with the set-up, administration and support of PCs, laptops, printers and mobile devices onsite and by phone. Provide on-time and high quality IT support to our clients and log all support requests within our ticketing system
Role
Responsibilities:
- Providing 1st Line IT support for clients via Telephone and using Remote Support Software
- Providing support on client sites
- Representing Raycon’s presence on client sites
- Providing mobile telephony support
- Assisting with client-wide mobile refresh project
- Logging and updating tickets in the helpdesk ticketing system
- Passing requests to the Sales team
- Preparing client equipment (PC hardware repairs, custom PC builds)
- Learn how to administer Windows & Linux Servers remotely (Active Directory, DHCP, DNS and Group Policy.)
- Learn how to administer Networks, phone PBX Systems, Databases and CCTV systems
- Remote Monitoring and Management of clients equipment
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
- Potential full-time position for the right candidate after completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday, between 8.00am - 6.30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 23rd October 2025
- Start Date
- Monday, 27th October 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
- Positive attitude
- Motivated
- Passion for ICT
- Troubleshooting
- Hardware and software
Qualifications
- English GCSE, grade 4/C and above (Essential)
- Math GCSE, grade 4/C and above (Essential)
About the Employer
JUST I.T. TRAINING LIMITED
Raycon is an IT Support London based national coverage company. Many businesses and other organisations benefit from our commitment to supplying professional IT support services. Raycon believes that in providing a holistic IT support service solution, which encompasses consultancy, installation and support for all aspects of IT, we can serve our customers best. Naturally this also includes the required levels of security.
- Company
- JUST I.T. TRAINING LIMITED
- Location
- Unit 33 Basepoint Havant Harts Farm Way Havant, Hampshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- JUST I.T. TRAINING LIMITED
- Location
- Unit 33 Basepoint Havant Harts Farm Way Havant, Hampshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted