Apprentice ICT Technician

Provide day to day support for Staff, students and external agencies with ICT Support with support and guidance from the Senior ICT Technician and Cluster Network Manager to ensure the effective running of system at the Academy.

Role

ICT Support

  • Manage own workload through the allocation of calls via the helpdesk
  • Provide day to day IT Support for the local academy
  • To monitor and repair equipment on a day-to-day basis to ensure all computer hardware functions safely and effectively to meet the needs of the academy
  • To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers
  • To ensure technical assistance is provided at extra-curricular events
  • Manage printing resources across the Academy
  • Maintain user accounts including creation of new user accounts where appropriate.
  • Assign staff and pupil passwords
  • Provide support to the Academy in its use of media, from recording classes and events through the editing process.
  • Maintain inventories, asset and security mark ICT equipment
  • Support evening events at the Academy
  • Appropriately escalate issues to the Senior ICT Technician or ICT Cluster Network Manager regarding security and potential risks to the Academy systems

IT Resource Provision

To take responsibility for the successful delivery of hardware-related tasks:

  • Administration of the ICT Equipment Loan system
  • Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards
  • Maintenance tasks, e.g. upgrading and maintaining staff laptops, cleaning equipment, replacing toner and drum cartridges in printers
  • Routine 1st line tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms
  • Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily
  • Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment
  • Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems  
  • Support staff and students with the virtual server environments, windows server 2012 and windows server 2016 and online systems including O365

To take responsibility for the successful delivery of software-related tasks:

  • Installation, configuration of new/upgraded software
  • Produce user guides and offer training and ad-hoc instruction to staff users
  • On-going software monitoring and maintenance e.g. internal internet filtering software

General 

  • Attendance at staff meetings and INSET activities where relevant.
  • To uphold and actively support the Trust and Academy’s policies and procedures.
  • Provide support to other academies in the trust as directed by the ICT Cluster Network Manager
  • Undertake any other duties which might be reasonably be regarded as within the responsibilities of the post, subject to the proviso that any changes of a permanent nature shall be incorporated into the job description in specific terms

Training

  • Information Communications Technician Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
  • Potential full-time position for the right candidate after completion of the apprenticeship
Apprenticeship Standard
Information communications technician (level 3)
Training Provider
JUST IT TRAINING LIMITED
Working Week
Monday- Friday, between 9.00am- 5.30pm. Shifts to be confirmed.
Expected Duration
1 Year 6 Months
Positions Available
1
Closing Date
Friday, 7th November 2025
Start Date
Friday, 14th November 2025

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience
  • Positive attitude
  • Motivated
  • Passion for ICT
  • Troubleshooting
  • Hardware and software

Qualifications

  • English GCSE, grade 4/C and above (Essential)
  • Math GCSE, grade 4/C and above (Essential)

About the Employer

JUST I.T. TRAINING LIMITED
Tupton Hall School is a popular 11-18 secondary school where every person matters. We believe in high expectations and the pursuit of achievement for all, where no child is left behind. Our well-qualified leaders, teachers and support staff work together with students and parents to create a formidable team with one common goal – the best possible success for every child. Being an academy within The Redhill Academy Trust will support ongoing improvement in the academic progress made by students. Providing opportunities for students to enhance their sporting, musical, creative and practical skills and talents is a strength of school life at Tupton Hall School.
Company
JUST I.T. TRAINING LIMITED
Location
Tupton School Station New Rd Old Tupton, Chesterfield, England
Employment Type
Advanced Apprenticeship
Salary
£14,722.50 a year
Posted
Company
JUST I.T. TRAINING LIMITED
Location
Tupton School Station New Rd Old Tupton, Chesterfield, England
Employment Type
Advanced Apprenticeship
Salary
£14,722.50 a year
Posted