IT Service Technician Apprentice
The main purpose of the post is to work with the Network manager to ensure the smooth running of the school with regard to the ICT network.
Role
DUTIES AND REPONSIBILITIES
Software
- Install operating systems on workstations, update and restore as necessary
- Software installation, including building and testing Microsoft installer packages for new software, then remotely installing as requested by staff
- Troubleshoot software issues
- To investigate software faults, escalate to vendors/supervisor if required and to actively monitor them until their successful resolution
- To keep records of Software and Licences and update as necessary
- Assist with the installation and administration of online ICT tests
User Admin and support
- To create and delete users as required, assign permissions and troubleshoot user profile, space and settings issues, assist with start and end of year procedures, including bulk creation and archiving of users
- To support staff, when requested, in their use of ICT software and hardware
- To apply for the blocking/unblocking of websites as requested by staff
- To remove/reinstate students’ internet access as requested by staff and keep records
- Restore work of staff and students as requested by staff, where possible
- Hardware maintenance and admin
- To assist in setting up and security marking new equipment
- Perform diagnosis procedures on PCs and peripherals, including printers
- To conduct hardware maintenance, including necessary upgrades and simple repairs
- To log hardware faults with external agencies and to actively monitor them until their successful resolution
- Move and set up ICT equipment where appropriate
- Assist in troubleshooting and resolving network infrastructure issues, in-house or with outside agencies when necessary
- To do a daily check on the network infrastructure and IT system
- To carry out and check backups of the network as required
- To monitor server performance and take action as necessary
- Ensure and maintain the successful deployment of anti-virus software throughout the school
- To check the space available on the servers and take action as appropriate
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
- ICT (Information Communications Technician) level 3 apprenticeship standard
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
- Your training will include gaining a level 3 IT qualification
- Potential for permanent role after completion of apprenticeship for the right candidate.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday- Friday (9:00am- 5:30pm). Shifts to be confirmed.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 30th May 2025
- Start Date
- Monday, 2nd June 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
- Positive attitude
- Motivated
- Hard-working
- Willingness to learn
- Hardware and software
- Excellent time management
Qualifications
- English GCSE, grade C/4 + (Essential)
- Maths GCSE, grade C/4 + (Essential)
About the Employer
JUST I.T. TRAINING LIMITED
Northwood is a friendly, happy, welcoming school where young people are enabled to make excellent academic progress and develop the knowledge, skills, qualities and values required to lead successful and fulfilling adult lives. Graded Outstanding by Ofsted our relentless focus on ensuring the highest academic standards has consistently placed us at the top of the School Performance Tables, and our examination outcomes place us well above the national averages for student attainment and progress. In addition to providing the highest quality teaching for successful learning in lessons, we are passionate about providing excellent enrichment opportunities beyond the classroom, so that all of our students have a rewarding and enjoyable time with us as they develop their interests and talents. We also pride ourselves on our outstanding pastoral care, providing a very positive environment in which students thrive. Northwood School makes a significant difference to the lives of young people and I very much look forward to welcoming you to Northwood School at some point in the future
- Company
- JUST I.T. TRAINING LIMITED
- Location
- Pinner Road, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- JUST I.T. TRAINING LIMITED
- Location
- Pinner Road, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted