IT Technician Apprentice
Provide 1st line IT support via phone, email, and ticketing system. Log, manage, and update support tickets accurately.
Role
The Role
- Provide 1st line IT support via phone, email, and ticketing system
- Log, manage, and update support tickets accurately
- Escalate unresolved issues to senior engineers
- Assist with user onboarding, offboarding, and account setups
- Support Microsoft 365, Exchange, networking basics, and security issues
- Provide support for mobile devices (iOS/Android)
- Visit client sites for hardware setup and issue resolution
- Assist with hardware inventory and asset management
- Participate in project rollouts such as migrations and upgrades
- Contribute to the internal knowledge base
- Progress to handling more complex (2nd line) issues with guidance and support
What You’ll Learn (On the Job and Through Apprenticeship Training)
- Windows 10/11, Active Directory, and Microsoft 365
- Networking fundamentals (DNS, DHCP, TCP/IP, Wi-Fi)
- Cloud and virtualisation (Azure, M365)
- Cybersecurity best practices
- Use of tools including NinjaOne, Zendesk, SentinelOne, and TeamViewer
- Customer service and professional communication skills
- Technical documentation and troubleshooting
- Level 3 Information Communications Technician qualification (16 months, delivered remotely with workshop days)
- Microsoft 365 and Azure Fundamentals certifications (MS-900, AZ-900)
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
- Potential full-time position for the right candidate after completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday, between 9.00am - 6.00pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 22nd September 2025
- Start Date
- Thursday, 25th September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
- Positive attitude
- Motivated
- Passion for ICT
- Troubleshooting
- Hardware and software
Qualifications
- English GCSE, grade 4/C and above (Essential)
- Math GCSE, grade 4/C and above (Essential)
About the Employer
JUST I.T. TRAINING LIMITED
At TASIS England, we nurture and challenge every student by fostering their aspirations and helping them realize their full potential. By developing the intellectual curiosity of each student, the School encourages a life-long love of learning. Beyond the academic pursuit of knowledge, we are dedicated to encouraging each student to take responsibility for their learning through programs that promote strength of character, a commitment to community service, and an appreciation for beauty. Our Upper School International Baccalaureate (IB) Diploma Programme and Advanced Placement (AP) exam results are consistently strong. Our students are well prepared both academically and emotionally to go on to study at some of the best universities in the world. TASIS England is a member of the Independent Schools Association and subject to inspection by the Independent Schools Inspectorate (ISI), the leading UK and overseas independent school inspectorate. The School is also inspected and accredited by the New England Association of Schools & Colleges and the Council of International Schools. Read the most recent inspection and accreditation reports here.
- Company
- JUST I.T. TRAINING LIMITED
- Location
- 59 Loampit Vale, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- JUST I.T. TRAINING LIMITED
- Location
- 59 Loampit Vale, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted