Business Analyst
Business Analyst – CRM Transformation – Newcastle
12 month fixed term contract
We’re looking for a Business Analyst to play a key role in the selection and implementation of a new CRM platform, while helping modernise business systems across a commercially focused organisation.
You’ll act as the bridge between IT and Commercial teams (Sales, BD, Marketing)—translating operational needs into practical technical solutions that improve how the business works.
This is a hands-on transformation role, ideal for someone who enjoys analysing legacy systems, improving processes, and delivering meaningful system change.
What you’ll be doing
- Analysing existing CRM and business systems (on-prem and cloud)
- Gathering requirements and producing clear documentation and process maps
- Supporting the selection and implementation of a new CRM platform
- Acting as the link between business stakeholders and technical teams
- Supporting configuration, testing, training and rollout of new systems
- Identifying opportunities for automation, reporting and process improvement
- Working with external technology partners to deliver solutions
What we’re looking for
- Proven experience as a Business or Systems Analyst
- Experience working across technical teams and non-technical stakeholders
- Strong requirements gathering, process mapping and documentation skills
- Experience delivering projects in Agile and/or Waterfall environments
- Knowledge of CRM platforms (Salesforce experience a plus)
Nice to have
- Experience with Power BI or reporting tools
- Exposure to data integrations, workflow automation, or SQL
- Familiarity with SharePoint or enterprise collaboration tools
- Experience in engineering, manufacturing or regulated industries
Additional information
- Flexible working with occasional out-of-hours implementation work
- Remote access capability when required
- Ability to obtain security clearance due to the nature of the work